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About the Role

This is a new senior role to lead and develop the Guernsey bank’s Operations, Technology and Change functions, ensuring operational efficiency, risk control, and resilience. The role is key in supporting the bank’s strategic objectives and involves overseeing day-to-day operations.

Responsibilities

• Develop and implement operational and technology strategies to improve efficiency and service delivery.
• Ensure technology and operational processes support strategic goals.
• Analyze market trends and implement process improvements to drive productivity.
• Identify opportunities to improve customer experience, efficiency, and operational resilience.
• Advise the Executive Committee and Board on operational and technology opportunities, risks, and trends.
• Develop/refine operational and technology policies, procedures, and KPIs.
• Manage the bank’s infrastructure, processes, and daily operational activities across departments.
• Oversee operational systems that underpin all banking activities.
• Lead continuous improvement initiatives to ensure efficiency, scalability, and service delivery.
• Lead the relationship with outsourced service providers, monitor service management processes, SLAs, and performance reporting.
• Ensure systems support real-time transactions and meet resilience requirements.
• Provide strategic leadership and drive technology adoption that enhances customer experience and competitiveness.
• Develop IT governance frameworks and manage cybersecurity, system risks, and disaster recovery plans.
• Lead the bank’s change portfolio and PMO.
• Chair weekly IT meetings reviewing progress and setting priorities.
• Participate in weekly core banking system meetings both internally and with the provider.
• Maintain stable, secure, and resilient technology infrastructure.
• Ensure availability and performance of core banking platform, mobile & internet banking, payments systems, and internal business applications.
• Manage technology service providers, cloud providers, and outsourced IT partners.
• Develop and monitor service management processes, SLAs, and performance reporting.
• Ensure the bank complies with local and international banking regulations, including operational risk controls.
• Work closely with compliance and risk teams to maintain robust risk-management frameworks and monitor changing regulations.
• Embed regulatory requirements and operational resilience into day-to-day operations.
• Ensure robust internal controls appropriate to a regulated bank.
• Prepare for internal/external audits and regulatory reviews.
• Act as local Data Protection Officer.
• Partner with finance to maintain strong financial health through accurate reporting and cost-efficient operations.
• Oversee contract negotiations and vendor management to optimize cost and quality.
• Manage facilities, ensuring compliance with safety and operational standards.
• Lead business-continuity planning and disaster-recovery strategy to ensure uninterrupted bank operations.
• Maintain system resilience to support near-perfect uptime requirements for critical applications.
• Manage major incidents and technology outages.
• Prepare submissions for monthly Executive Committee and quarterly Board meetings.
• Manage the schedule for the board ensuring appropriate coverage of matters reserved for the board.
• Lead the Operations, Technology & Change function to achieve organisational objectives.
• Manage team leaders within the function to ensure strong alignment across teams.
• Motivate the teams within the Operations, Technology & Change functions, fostering a culture of high performance, accountability, security, and continuous improvement.
• Recruit, develop, and retain talent.
• Provide leadership, coaching, and mentoring to direct reports.

Requirements

• Previous leadership role in a closely regulated financial services business (ideally banking).
• A broad range of experience across payments and settlements, customer onboarding and KYC/CDD, vendor and outsourcing management, business continuity and operational resilience, IT operations, core banking system upgrades, process automation, and change management programmes.
• Excellent communication skills with the ability to build relationships across the business and at Group at all levels.
• Strategic thinking with the ability to identify priorities and execute on them.
• Energetic, self-starter, highly structured and organised.
• An inspiring leader and mentor.
• Excellent written and verbal communications skills, ability to articulate complex issues in a clear and concise manner.
• Ability to build and maintain relationships with key internal and external parties.
• Proactive hands-on-approach with the willingness to be adaptable and flexible when needed.
• Strong analytical and attention to detail skills.
• Reliable, conscientious and professional with high level of professional integrity.

Skills

• Operations
• Technology
• Change Management
• Risk Control
• Resilience
• Strategic Planning
• Process Improvement
• Customer Experience
• IT Governance
• Cybersecurity
• Disaster Recovery
• Project Management
• Service Management
• Regulatory Compliance
• Data Protection
• Financial Management
• Vendor Management
• Business Continuity
• Leadership
• People Management
• Communication
• Relationship Building
• Analytical Skills

Location

• Guernsey

Work Type

• Full-time

Experience Level

• Senior
• Management

About the Company

• Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.
• Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.
• We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows.
• As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.
• Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.
• Within Wealth Management we offer an objective long-term perspective on investing, structuring and safeguarding assets, to preserve and grow our clients’ wealth.
• We provide a comprehensive range of Wealth Management services to some of the world’s wealthiest and most successful families, entrepreneurs, foundations and charities.
• Rothschild & Co Bank International (“R&CoBI”) is the Group’s bank in Guernsey. It was established in 1967 and will be celebrating a presence of 60 years in Guernsey in 2027.
• Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent.

Equal Opportunity

• Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.