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About the Role

The Food & Beverage Manager will lead the dining room and oversee the flawless execution of superior service while ensuring all company policies and standards are met. This role requires a passionate hospitality professional with strengths in service, thorough knowledge of the guest experience, and an exceptional service attitude.

Responsibilities

Assist the Restaurant General Manager in leading the daily operations of the restaurant.
Manage the day-to-day activities and assignments of the Front and Heart of the House staff.
Organize and assist with conducting pre-shift and departmental meetings.
Communicate information to team members, such as house count and menu changes.
Create weekly schedules to ensure proper coverage for expected business levels.
Work seamlessly, collaboratively, and in tandem with the Restaurant General Manager to create memorable dining experiences for guests.
Execute all policies accurately with improvement to quality, service, and operations.
Engage in ongoing development of Front of the House staff.
Hold the team accountable for performance and maintaining standards.
Assist in developing training programs.
Achieve quality and guest satisfaction goals.
Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests.
Promote teamwork and quality service through daily communication and coordination with other departments.
Ensure consistent adherence to Forbes Five-Star service and Belgrove Resort brand standards.
Ensure elevated products and service are delivered.
Be present on the floor during peak business periods to ensure guest satisfaction.
Consistently deliver high standards of care to existing customers.
Promote further business by exceeding customer expectations where possible.
Create an environment of engagement for team members.
Act as a liaison between team members and management.
Assist the Restaurant General Manager with special projects as assigned.

Requirements

Requires working knowledge of Full-Service Restaurant operations, fine dining core standards, and standard operating procedures.
Strong organizational and analytical skills.
Demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail.
Ability to effectively lead and work cohesively as part of a team.
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
Must be self-directed and motivated.
Must demonstrate exceptional customer service and interpersonal skills.
Ability to communicate effectively in the English language, both verbally and in writing.
Must have experience in all Microsoft Office and industry relevant systems such as Micros.

Skills

Service
Guest experience knowledge
Exceptional Beyond compare service attitude
Full-Service Restaurant operations
Fine dining core standards
Standard operating procedures
Organizational skills
Analytical skills
Multi-tasking
Prioritization
Efficiency
Accuracy
Attention to detail
Team leadership
Teamwork
Logic
Judgment
Resource utilization
Self-direction
Motivation
Customer service
Interpersonal skills
English communication (verbal and written)
Microsoft Office
Micros

Location

West Palm Beach

Work Type

Full-time

Experience Level

At least five (5) or more years of leadership experience in a full-service restaurant
Experience in fine dining or upscale service environment preferred

Education Level

Associate or bachelor's degree, preferably specializing in Hospitality, Food & Beverage
Equivalent experience is required

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do.
We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio.
Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course.
This isn't just a place to work; it's a dynamic and rewarding experience.
At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.
As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach.
We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service.
We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel.
If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove.
Take the first step towards a rewarding career by applying today!

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.