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About the Role

The Food & Beverage Manager will lead the dining room and oversee the flawless execution of superior service while ensuring all company policies and standards are met. This role requires a passionate hospitality professional with strengths in service, thorough knowledge of the guest experience, and an exceptional service attitude.

Responsibilities

• Assist the Restaurant General Manager in leading the daily operations of the restaurant.
• Manage the day-to-day activities and assignments of the Front and Heart of the House staff.
• Organize and assist with conducting pre-shift and departmental meetings.
• Communicate information to team members, such as house count and menu changes.
• Create weekly schedules to ensure proper coverage for expected business levels.
• Work seamlessly, collaboratively, and in tandem with the Restaurant General Manager to create memorable dining experiences for guests.
• Execute all policies accurately with improvement to quality, service, and operations.
• Engage in ongoing development of Front of the House staff.
• Hold the team accountable for performance and maintaining standards.
• Assist in developing training programs.
• Achieve quality and guest satisfaction goals.
• Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure consistent adherence to Forbes Five-Star service and Belgrove Resort brand standards.
• Ensure elevated products and service are delivered.
• Be present on the floor during peak business periods to ensure guest satisfaction.
• Consistently deliver high standards of care to existing customers.
• Promote further business by exceeding customer expectations where possible.
• Create an environment of engagement for team members.
• Act as a liaison between team members and management.
• Assist the Restaurant General Manager with special projects as assigned.

Requirements

• Requires working knowledge of Full-Service Restaurant operations, fine dining core standards, and standard operating procedures.
• Strong organizational and analytical skills.
• Demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed and motivated.
• Must demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Must have experience in all Microsoft Office and industry relevant systems such as Micros.

Skills

• Service
• Guest experience knowledge
• Exceptional Beyond compare service attitude
• Full-Service Restaurant operations
• Fine dining core standards
• Standard operating procedures
• Organizational skills
• Analytical skills
• Multi-tasking
• Prioritization
• Efficiency
• Accuracy
• Attention to detail
• Team leadership
• Teamwork
• Logic
• Judgment
• Resource utilization
• Self-direction
• Motivation
• Customer service
• Interpersonal skills
• English communication (verbal and written)
• Microsoft Office
• Micros

Location

• West Palm Beach

Work Type

• Full-time

Experience Level

• At least five (5) or more years of leadership experience in a full-service restaurant
• Experience in fine dining or upscale service environment preferred

Education Level

• Associate or bachelor's degree, preferably specializing in Hospitality, Food & Beverage
• Equivalent experience is required

About the Company

• Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
• Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
• With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
• At Pyramid, our people are at the heart of everything we do.
• We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
• Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
• Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
• Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
• From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
• Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio.
• Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course.
• This isn't just a place to work; it's a dynamic and rewarding experience.
• At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.
• As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach.
• We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
• Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service.
• We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel.
• If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove.
• Take the first step towards a rewarding career by applying today!

Equal Opportunity

• Pyramid Global Hospitality is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.