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About the Role

The K16 Dual Enrollment Operations Manager plays a central role in supporting the advancement of equity and access through efficient, coordinated administration of the unit’s dual enrollment programs. This role supports the DE Operations Director across the K16 unit’s dual enrollment portfolio, providing ongoing operational and programmatic support across all dual enrollment programs managed by the K16 office.

Responsibilities

Support program leads and the Operations Director on budget planning decisions, including projected costs for staffing, events, materials, technology, and professional learning activities.
Monitor ongoing program expenditures across all budget lines, ensuring accuracy, compliance with CUNY fiscal policies, and alignment with program priorities and grant requirements.
Support the annual budget development and projection cycle for all dual enrollment & education programs.
Engage with the K16 Budget and Administration team to ensure efficiency in related procurement and purchasing processes.
Support the development and maintenance of systems that allow program staff and the Operations Director to track spending against allocations in real time.
Prepare monthly and quarterly fiscal reports for program leads and senior unit leadership.
Support grant reporting and fiscal documentation requirements related to dual enrollment initiatives.
Design and manage a shared annual planning calendar for the K16 dual enrollment portfolio.
Support cross-program work stream alignment with a goal of reducing duplication of effort, identifying shared infrastructure, and supporting integrated planning and delivery of programs and services.
Support and maintain unit-wide communication plans for dual enrollment programs.
Coordinate onboarding and orientation processes for new K16 dual enrollment staff.
Provide needed data and information to program leads for the development of annual work plans, project timelines, and deliverable tracking tools.
Participate in and support regular cross-program operational meetings and manage follow-up on action items and decisions.
Maintain and update shared operational resources, templates, and tools to support program leads across the portfolio.
Support institutional planning processes, including contributions to strategic plans, annual reports, and unit-wide presentations.
Identify process improvement opportunities and implement solutions that increase operational efficiency across the dual enrollment portfolio.
Lead operations planning and logistics management for all K16 dual enrollment program events.
Coordinate, in collaboration with program leads and instructional staff, various professional learning events.
Manage end-to-end event logistics including venue sourcing, vendor management, catering, registration systems, materials production, audio-visual setup, and on-site coordination.
Develop and maintain event budgets, track expenditures, and conduct post-event financial reconciliation.
Support program leads in the design and facilitation of professional development activities and training curricula.
Manage event-related contracts, MOU documentation, and vendor agreements.
Build and maintain a shared events calendar and event management toolkit.
Coordinate logistics for external partner visits, site observations, and accreditation-related activities.
Collect and organize participant feedback data to support continuous improvement of events and professional learning offerings.
Coordinate scheduling and logistics for program lead and unit-wide staff meetings, retreats, and professional development sessions.
Support the maintenance of a unified internal data infrastructure system for the K16 dual enrollment portfolio.
Support the accurate and timely exchange of relevant program data through engagement with K16’s Planning and Evaluation staff, CUNY institutional research offices, NYCPS data teams, and campus-level data contacts.
Support the creation and sharing of various standard and ad hoc reports or data requests for internal K16 leadership, CUNY’s central office, external partners and stakeholders, funders, and government agencies.
Maintain a data reporting calendar aligned to program reporting obligations, grant requirements, and institutional accountability timelines.
Ensure data governance practices comply with FERPA, CUNY student records policies, and any data share agreements.
Develop and maintain a data dictionary, user guides, and documentation for all K16 dual enrollment data systems and reporting tools.
Coordinate the data submissions required for NACEP accreditation, Middle States review, or any other quality assurance processes.
Serve as a member of the K16 dual enrollment team and contribute to the team’s strategy, culture, and cross-functional planning.
Support the unit's NACEP accreditation processes, including the preparation, submission, and ongoing maintenance of accreditation documentation.
Serve as the primary institutional contact for NACEP site reviewers, peer evaluators, and national office staff.
Supervise, coach, and develop interns and college assistants with responsibility for operational and data functions within the team.
Represent the K16 unit in internal CUNY working groups, cross-departmental committees, and external partner convenings as assigned.
Contribute operational insight and best practices into grant proposals, program design, and policy development related to dual enrollment expansion and operations.
Other duties as assigned.

Requirements

Bachelor’s degree and at least four years of progressively responsible experience in higher education administration, program operations, or a closely related field.
Demonstrated beginning knowledge of budgets, data systems, and multi-stakeholder program portfolios.

Skills

Project management skills
Systems-thinking orientation
Data management
Data analysis
Data reporting
Proficiency with database tools
Proficiency with Excel/Google Sheets
Proficiency with data visualization platforms
Project management methodologies and tools
Ability to manage multiple concurrent projects and meet competing deadlines
Designing and coordinating events
Coordinating professional learning programs
Excellent written and oral communication skills
Experience preparing reports, presentations, and briefing materials for diverse audiences
Strong interpersonal skills
Ability to build effective working relationships across programs, departments, institutions, and external partners
Proficiency with technology platforms including Google Workspace, CRM systems, student information systems, and project management tools
Commitment to equity, access, and the educational success of underrepresented students
Strong working knowledge of NACEP standards as they relate to CUNY dual enrollment programs
Monitoring policies, practices, and data systems for compliance
Managing accreditation renewal cycles, self-study processes, and corrective action plans

Location

OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS

Work Type

Full-time

Experience Level

4+ years of experience

Education Level

Bachelor's degree
Master's degree (preferred)

Salary/Compensations

$84,000 - $94,000

Benefits

RFCUNY Employee Benefits and Accruals

About the Company

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
The Office of K16 Initiatives and Adult Pathways at CUNY fosters innovative pathways for New Yorkers to envision and achieve success by partnering to address systemic educational inequities.

Equal Opportunity

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer.
It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.