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About the Role

This role provides one-to-one in-person support for our Cafe Coordinator with an intellectual disability at our in-house Coffee Bar, supporting both workplace success and professional growth for the Cafe Coordinator. The ideal candidate will combine patience and empathy to help create a positive, inclusive, and supportive work environment.

Responsibilities

• Provide friendly consistent 1:1 supervision to an employee with an intellectual disability in their role as a Cafe Coordinator.
• Assist with on-the-job coaching, skill reinforcement, and confidence building.
• Help with support Cafe Coordinator with daily coffee bar tasks as needed, including drink preparation, customer service, and restocking supplies.
• Promote independence by encouraging problem solving and celebrating achievements.
• Ensure workplace expectations, safety, and routine are supported in a respectful and person-centered way.
• Collaborate with the Cafe Coordinator’s team to ensure consistent and effective support.
• Communicate regularly with supervisor(s) about progress, needs, and successes.
• Observe and document daily the progress, challenges, and any necessary accommodations.

Requirements

• Experience working and/or supporting adults with intellectual disabilities.
• Patience, empathy, and a genuine desire to support others.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Strong knowledge of food safety and hygiene practices.
• Must be reliable and punctual.

Skills

• Prior coffee shop or food service experience
• Food safety and hygiene practices

Location

• Office

Work Type

• Hybrid
• Part-time

Experience Level

• Entry Level

Salary/Compensations

• $22.00-$25.00 per hour

About the Company

• TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries.
• Named one of the World's Most Innovative Companies by Fast Company four years in a row, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.
• TBWA Canada develops strategies, advertising and brand experiences for some of the world's most iconic brands, with offices in Toronto, Edmonton and Montreal.

Equal Opportunity

• At TBWA Canada, Diversity, Equity, Inclusion, and Belonging (DEIB) are our core values.
• We are committed to a diverse workforce and aim to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported.
• We welcome applicants from all backgrounds and lived experiences.
• If you require an accommodation during the recruitment process, please contact our Human Resources team and we would be happy to work with you to meet your needs.