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About the Role
As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact with our new clients when they enter our shelter. It is critical that you are welcoming and supportive at a very difficult time in the lives of our clients. You'll work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment, and you'll foster positive working relationships with Social Services, Maintenance, and other Team Members.
Responsibilities
- Supervising and conducting initial intakes for all new clients, ensuring all paperwork is completed and progress notes and other information are entered into the DHS CARES system.
- Making bed assignments and familiarizing new clients with the site and program rules, requirements, and daily routine.
- Helping to resolve clients' concerns, difficulties, and grievances, and entering progress notes into the DHS CARES case management system for all client contacts.
- Supervising and participating in regular inspections of the facility, including all client rooms and dorms.
- Developing the team of Residential Aides by communicating clear expectations, providing ongoing feedback, setting team goals, and holding regular team meetings.
Requirements
- High School Diploma or equivalent experience and skills.
- FDNY F-02 required (30-day allowance from date of hire to obtain).
- FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).
- Prior supervisory experience.
- Experience working in residential facilities.
- Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.
- Strong customer service orientation.
- Ability to skillfully manage interpersonal relationships.
- Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation.
- Computer literacy, particularly with Microsoft Office applications.
- Bilingual (English/Spanish) is a plus.
- Ability to provide night and weekend coverage as needed.
Skills
- Customer service
- Interpersonal relationships
- Interviewing
- Documentation
- Microsoft Office
Location
- 3300 Webster Ave, Bronx, NY 10467
Work Type
- Full-time
Experience Level
- Supervisory experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
Benefits
- Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
- Generous Paid Time Off!
- 401(k) with Company contribution.
About the Company
- HELP USA is one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations.
- We serve families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
- With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Equal Opportunity
- EOE.
- A Drug-Free Workplace.