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About the Role

Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!

Responsibilities

• Partner with the management team in coaching, training & developing team members within the specialist area to maximise sales potential & ensuring the team are expertly delivering Customer Service Excellence to drive commercial success.
• Establish a customer centric mindset to ensure customer experience and build a steady clientele of repeat shoppers whilst building relationships across including CRM data gathering and quality management.
• Coach, train & develop team members within the specialist area and support in induction & ongoing training of team members.
• Support in all merchandise related processes, stock take & cycle counts and provide product feedback to merchandise management.
• Share best practise and know how transfer with team members to improve selling techniques for improving individual KPI´s to maximize sales potential within the specialist area.
• Support in all operations for loss prevention and stock management.
• Drive the use of all available tools and ensure procedures are executed and policies followed.

Requirements

• Experience in a similar position where the ability to meet & exceed targets has been demonstrated.
• Excellent interpersonal and communication skills at all levels.
• Demonstrate strong commercial acumen and brand knowledge.
• Experience in networking & building relationships.
• Ability to be flexible & adaptable to the needs of the business.
• Willingness to constantly learn & develop.
• High cultural knowledge & awareness.
• Proactive and positive attitude.

Skills

• Customer Service Excellence
• CRM data gathering
• Quality management
• Merchandise processes
• Stock take
• Cycle counts
• Product feedback
• Selling techniques
• Loss prevention
• Stock management

Location

• London (Oxford Street)

Work Type

• Specialist

Salary/Compensations

• Competitive salary, commission

Benefits

• Attractive benefits
• Tailored trainings and development opportunities
• International and inspirational working environment with a dynamic work culture

About the Company

• HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide.
• We love fashion, we change fashion!

Equal Opportunity

• We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.