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About the Role
The San Francisco Department of Emergency Management (DEM) operates the city's 911 dispatch center and large-scale emergency operations, serving as a vital link between the public and first responders. This role involves receiving emergency and non-emergency calls, dispatching police, fire, and EMS units, and coordinating emergency responses.
Responsibilities
- Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
- Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, 2-way radio dispatch console, and related equipment.
- Evaluates incoming reports of police, fire, and medical emergencies and immediately transmits complete and accurate information to appropriate field personnel.
- Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Requirements
- Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
- Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
- Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience.
- Ability to type at a speed of 40 words per minute (net).
Skills
- Computer-aided dispatch system operation
- 2-way radio dispatch console operation
- Typing
- Information gathering and documentation
- Prioritization
- Evaluation of emergency situations
- Coordination of emergency personnel
Location
- San Francisco, CA
Work Type
- Full-time
- Permanent Civil Service
- Shift work (day, swing, night, weekends, holidays, overtime)
- 8 or 10-hour shifts (or longer)
Experience Level
- 2 years of experience
Education Level
- High school diploma or equivalent
About the Company
- The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large scale citywide events, and major disasters.
- DEM is in charge of the city's 911 dispatch center and large-scale emergency operations.
- DEM is the vital link in emergency communication between the public and first responders.
- DEM provides key coordination and leadership to City departments, stakeholders, residents, and visitors.
- The Division of Emergency Communications operates 24/7/365.
Equal Opportunity
- The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
- Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.