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About the Role

TLC Worldwide helps major brands acquire, retain, and engage customers through experience-led rewards. We leverage our 30 years of expertise, a vast network of rewards, and a proprietary platform to deliver personalized, data-driven campaigns that shift behavior and boost ROI.

Responsibilities

• Lead campaigns, translating client objectives into measurable results using data and insights to shape strategy and performance.
• Own client relationships, acting as a trusted partner to nurture accounts, anticipate needs, and identify growth opportunities.
• Deliver excellence by managing campaigns end-to-end, ensuring timely, on-budget, and high-quality delivery.
• Set digital strategies for assigned customers, considering their specific requirements.
• Report on web performance metrics.
• Analyze digital campaign success and stay updated on digital technology trends.
• Collaborate across sales, creative, tech, and customer service teams to create seamless campaigns.
• Identify upsell and cross-sell opportunities while ensuring campaign profitability and effectiveness.

Requirements

• Experience or familiarity with website creation, platforms like Squarespace or WordPress, or experience in the SAAS sector.
• Strong account management experience in marketing, loyalty, or digital solutions.
• Confident communicator capable of building trust with clients and colleagues.
• Commercially minded with a talent for spotting growth opportunities.
• Organized, proactive, and solutions-focused.
• Comfortable using data to generate insights and recommendations.

Skills

• Account Management
• Marketing
• Loyalty Programs
• Digital Solutions
• Client Relationship Management
• Campaign Management
• Data Analysis
• Digital Strategy
• Web Performance Reporting
• Website Creation
• Squarespace
• WordPress
• SAAS

Location

• Global

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
• Weekly webinars to support development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony
• TLC Owner's Club - Shareholder scheme

About the Company

• TLC Worldwide has 30 years of experience in helping the world's biggest brands drive customer acquisition, loyalty, and engagement.
• We specialize in emotionally engaging, experience-led rewards that shift behavior, boost ROI, and build brand love.
• Our programs are backed by COSMOS, an all-in-one platform delivering personalized campaigns at scale with live data, smart insights, and seamless customer journeys.
• We have a global presence with 400+ employees across 15 hubs, comprising marketers, creatives, and strategists.
• We foster a culture that celebrates bold thinking, empowers growth, and supports employee thriving.

Equal Opportunity

• At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
• A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.