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About the Role
This role is an opportunity to lead, scale, and build something bigger, going beyond a typical General Manager position. You will be responsible for adding a spark to ordinary experiences through elevated products, attention-to-detail, and making every moment memorable.
Responsibilities
- Run multiple stores, setting the standard for performance, engagement, and brand excellence.
- Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
- Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
- Own P&L performance, using data to make strategic business decisions.
- Hire, train, and develop top talent, creating clear career pathways.
- Foster a culture of ownership and accountability, ensuring consistency across stores.
- Empower teams with strong leadership, hands-on coaching, and structured development.
- Set the bar for hospitality and service, ensuring every visit is exceptional.
- Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
- Ensure every store reflects the Blank Street brand, from service quality to store design.
- Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
- Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
- Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
- Execute consistently across stores, maintaining efficiency and structure.
- Build a strong compliance culture, ensuring all health, safety, and food standards are met.
- Refine processes to improve workflow, speed of service, and operational performance.
- Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
- Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
- Set the pace, inspire teams, and create an environment where people and stores thrive.
Requirements
- Requires 40 hours per week across five days.
- Availability during peak trading days (Friday to Sunday) is key.
- Must be able to manage schedule while ensuring strong store performance.
Skills
- Coaching
- Operations
- Team building
- Commercial performance
- Strategy execution
- Customer engagement
- Brand loyalty
- P&L management
- Data analysis
- Hospitality
- Service
- NPS improvement
- Sales
- Revenue maximization
- Efficiency improvement
- Waste reduction
- Operational excellence
- Compliance
- Process refinement
- Leadership
- Cross-functional collaboration
- Innovation
- Growth scaling
Work Type
- Full-time
Benefits
- Private health and dental insurance
- 33 days annual leave
- Additional paid day a year to start something extraordinary and pursue a passion
- Access to 1Rebel off-peak classes at the sites near our office, for free
- Salary sacrifice scheme for Cycle to Work, bike subscriptions, pensions, and medical
- Exclusive access to Regulars program (free coffee, matcha, and more)
- Great culture with regular team events
About the Company
- Blank Street is on a mission to become the defining food and beverage brand of its generation.
- The company aims to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
- Blank Street is motivated by the millions of customers they serve across cities and believes their potential is unlimited.