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About the Role

As a Technical Onboarding Specialist – Phone Assistant, you will support the Technical Onboarding team in Berlin. You are passionate about technology, service, and customer satisfaction, playing a key role in the customer journey. You will guide practices and hospitals in implementing our products, ensuring seamless operation from day one. You will handle complex IT cases and implement our practice software, AI-based phone assistant, and appointment management solution.

Responsibilities

Implement our AI-based phone assistant in practices, from technical setup to smooth operation.
Install and configure our AI-powered phone assistant for clients, ensuring reliable performance.
Manage the migration of patient and appointment data from external systems into our software.
Proactively communicate with practices and their IT departments to assess technical requirements and guide the onboarding process.
Serve as a reliable point of contact for clients throughout the onboarding.
Provide internal expertise to Sales and Deployment colleagues for complex onboarding questions and system configurations.
Integrate our all-in-one practice software with existing practice management systems and set up necessary interfaces.
Design training programs, develop technical solutions within our innovation lab, and automate recurring processes.

Requirements

Proficient data handling in Excel or with SQL, including data transformation and processing.
Fluent German (C1) and solid English (B2) communication skills.
Understanding of APIs, IT infrastructures, networks, and VPNs.
Clear and concise communication skills, both on the phone and in online meetings, with non-technical individuals.
Genuine curiosity for AI technologies, our products, and digital transformation in healthcare.
Programming experience in JavaScript and/or Python.
Experience with SQL databases.
Knowledge of practice management systems or EHR systems.
Experience with SaaS solutions or AI tools in a work environment.

Skills

Excel
SQL
JavaScript
Python
APIs
IT Infrastructure
Networks
VPNs
SaaS
AI Tools

Location

Berlin

Work Type

Full-time
Hybrid (3 days Office/week)

Experience Level

Not specified

Education Level

Not specified

Benefits

Doctolib-sponsored Deutschlandticket for office or hybrid work.
28 vacation days + 1 additional day per full year of employment (max. 30 days).
Option to work from abroad for 10 days per year.
Company supplementary health insurance with individual benefits (e.g., dental cleaning).
Company pension plan (bAV) with a 40% employer contribution (15% during probation).
Participation in Doctolib's long-term employee stock option program DoctoGrowth.
Doctolib Parent Care Program including extra parental leave (1 month).
Free mental health and coaching sessions via an external partner.
Healthy snacks and a regular breakfast buffet.
Meal vouchers.
Subsidized sports activities with partner Urban Sports Club.
Support for caregivers and employees with disabilities, including flexible working hours, additional medical leave, and psychological support.

About the Company

We pursue the vision of improving everyone's health.
The more diverse our team and ideas are, the more our product will improve the health of our users.

Equal Opportunity

We evaluate applications exclusively on the basis of qualification and motivation. Discrimination is not tolerated.
We invite you to apply regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc., in your application.
Please let us know what arrangements we can make to best support you.