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About the Role

Horizon is seeking an Assistant Operations Support Manager to join their team in the Mental Health and Addictions field. This role offers a supportive, team-based work environment with a seamless onboarding experience to ensure success.

Responsibilities

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to call offs.
• Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 30+ Treatment Assistants.
• Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates.
• Process new hire paperwork and works with the Employee Services Department with hiring procedures.
• Deliver training curriculum to Treatment Assistants on policies, procedures and processes required to be successful working with addiction clients.
• Select and/or deliver the appropriate method of instruction for training using adult learning styles.
• Provide follow-up assistance and triage training supporting staff during the onboarding process of 6-12 months.
• Measure, evaluate and track employee’s progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects as needed, when requested by the Operations Support Manager.
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Requirements

• Bachelor’s degree in related field required.
• High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
• A clean, valid, NYS driver’s license, and three years of driving experience as a licensed driver required.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet changing training needs.

Skills

• Scheduling
• Training
• Adult learning styles
• Program design
• Delivery methods

Location

• 291 Elm St, Buffalo NY

Work Type

• Full-time
• On-call responsibilities

Experience Level

• 2 to 5 years’ experience

Education Level

• Bachelor's degree
• High School Diploma

Salary/Compensations

• $62,358 - $64,000

Benefits

• Company Culture
• Diversity & Inclusion
• Trainings
• Team Building
• 401(k)
• Profit-sharing programs
• Student Loan Assistance
• Paid time off
• Paid holidays

About the Company

• Horizon has been named a Best Place to Work for 16 years in a row.
• Horizon prides itself on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Horizon is committed to equity, racial justice, and equal opportunity for all.
• Horizon has an entire team dedicated to personal development and professional growth.
• Horizon is more than co-workers, they are a community that supports each other, celebrates achievements, and has fun together.

Equal Opportunity

• Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization.
• We pledge to advance equity, racial justice, and equal opportunity for all.