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About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Lobby Host - Overnight Relief. This role is crucial for setting the tone of the guest experience by managing check-in/check-out, payments, reservations, and providing guest assistance.

Responsibilities

• Welcome and assist guests, setting the tone for their experience.
• Manage check-in and check-out processes.
• Receive payments and correct account discrepancies.
• Create and cancel reservations.
• Provide switchboard relief.
• Offer luggage assistance.
• Assist with valet parking and summoning cabs.
• Treat guests with courtesy and respect.
• Demonstrate honesty and integrity.
• Provide exceptional customer service and create memorable experiences.
• Respond to guest complaints promptly and professionally.
• Report guest concerns to the Front Desk Supervisor/Duty Manager.
• Develop long-term customer relationships.
• Enhance guest stays by creating an inviting atmosphere.
• Coordinate and multitask in an active environment.
• Assist with summoning valet service.
• Assist with summoning cabs.
• Maintain eye contact with guests.
• Use guests' names during conversation.
• Greet guests in a friendly manner.
• Speak in clear and discreet sentences.
• Open and hold the door for guests.
• Open vehicle doors and greet guests.
• Maintain a professional demeanor.
• Assist guests with kiosk check-in.
• Enter arrival alerts and messages.
• Correct inaccuracies on guest accounts.
• Post charges to guest accounts.
• Complete daily high balance checks.
• Check groups and tours in and out.
• Sell the hotel by showcasing rooms, facilities, and amenities.
• Update guest profiles with billing information, preferences, and special requests.
• Assist arriving guests with luggage.
• Escort guests to their rooms and handle luggage.
• Secure and store luggage.
• Retrieve luggage for departing guests.
• Lift luggage and use bell carts.
• Escort guests to their rooms with luggage.
• Familiarize guests with in-room facilities.
• Conduct guest orientation of hotel outlets, fitness center, and local attractions.
• Coordinate with Front Desk for room moves.
• Maintain good posture when interacting with guests.
• Assist and coordinate with Front Desk for special requests.
• Familiarize yourself with VIPs and arrivals.
• Assist with guest requests, errands, and deliveries.
• Maintain the General Store.
• Conduct sales within the General Store.
• Understand and speak to General Store products.
• Report inventory monthly.
• Report guest concerns to management.
• Provide Concierge services.
• Investigate guest charges to resolve complaints.
• Check messages and mail.
• Book guest reservations via various channels.
• Up-sell rooms to maximize revenues.
• Deliver packages to guest rooms.
• Balance cash daily.
• Deposit cash and return floating banks.
• Ensure billing and paperwork comply with Accounting standards.
• Handle confidential guest information professionally.
• Accept advance deposits and post them to guest accounts.
• Make change and balance floating banks.

Requirements

• Minimum of Hospitality, Retail, or Services related industries experience preferred.
• Must be able to stand for periods of time (Up to 6 hours).
• Proficient in Computer and Typing Skills.
• Ability to lift 50lbs.

Skills

• Customer Service
• Communication
• Problem-Solving
• Multitasking
• Sales
• Computer Proficiency
• Typing Skills

Location

• New York, NY

Work Type

• Full-time
• Overnight

Experience Level

• Entry Level

Salary/Compensations

• $24.50/hour

Benefits

• Medical
• Dental
• Vision
• 401K - after one year
• Tuition Reimbursement

About the Company

• Arlo Hotels is an independent lifestyle hotel.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.