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About the Role

The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products. At Stripe, the developer experience is central to the overall customer experience. When done well, developers globally can smoothly launch and grow their businesses on Stripe.

Responsibilities

• Define and deliver a comprehensive technical support experience for developers and our most complex users integrating Stripe.
• Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations.
• Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible.
• Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful.
• Recruit, coach, and develop user facing engineers.
• Inspire, motivate and enable individual development and promote career growth of the team.
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences.

Requirements

• Experience leading, managing and developing user-facing engineering teams.
• Background in software development in one or more programming languages.
• Work schedule requires meaningful daily overlap with APAC business hours.
• For candidates based in the United States, this role is only suitable for those in Pacific Time zones, working approximately 11 AM to 8 PM PT.
• Direct experience as a user-facing engineer is highly desired.
• Attract great teammates.
• Encourage a healthy work environment that’s both supportive and challenging.
• Excited to help engineers develop new skills and advance in their careers.
• Understand what makes teams successful and what role a manager can play in that process.
• Clear and persuasive in writing and in person.
• Lead by example, by setting the right context, and by helping teammates do their best work.
• Know when to let a team work through problems and when to jump in to help.
• Technical enough to ask engineers good questions about design and integration decisions.

Location

• Singapore
• Japan
• United States (Pacific Time)

Work Type

• Full-time

Experience Level

• Manager

About the Company

• Stripe is a financial infrastructure platform for businesses.
• Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Stripe's mission is to increase the GDP of the internet.
• Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience.