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About the Role

As Operations Manager, you will be responsible for the daily operations of the hotel, ensuring everything runs smoothly and efficiently. You will work closely with the General Manager and act as her direct sparring partner on operational and tactical levels. You will lead the Front Office Supervisors, F&B Supervisor, Housekeeping, and operational staff, ensuring optimal collaboration and high service quality across all departments. Additionally, you will manage budgets and forecasts, analyze results, identify areas for improvement, and implement concrete actions and innovative solutions. You will demonstrate strong operational involvement, be present on the floor to support the team, and be capable of independently managing the hotel in the General Manager's absence.

Responsibilities

Manage the daily operations of the hotel.
Ensure smooth and efficient hotel operations.
Collaborate closely with the General Manager.
Lead Front Office Supervisors, F&B Supervisor, Housekeeping, and operational staff.
Ensure optimal collaboration between departments.
Deliver high service quality.
Monitor budgets and forecasts.
Analyze operational results.
Identify and implement improvements and innovative solutions.
Provide support to the team on the floor.
Independently manage the hotel in the General Manager's absence.

Requirements

HBO work and thinking level, preferably in a commercial, tourism, or hospitality field.
Minimum of 3 years of management experience in the hospitality industry, with responsibility over multiple operational departments.
Results-oriented with an emphasis on high-quality guest service and coaching leadership.
Strong analytical skills and experience in setting up, measuring, and managing KPIs (e.g., guest satisfaction, revenue, costs, employee satisfaction).
Inspiring leader who is creative, empathetic, and a true team player.
Ability to maintain an overview, make decisions in critical moments, and act decisively.
Flexible availability, including weekends and holidays.
Willingness to work irregular shifts if necessary.

Skills

Leadership
Operational Management
Budget Management
Forecasting
Data Analysis
KPI Management
Guest Service
Coaching
Teamwork
Decision Making
Problem Solving
Flexibility

Location

Amsterdam

Work Type

Full-Time
Permanent

Experience Level

3 years of management experience

Education Level

HBO work and thinking level

Salary/Compensations

Starting from period 4 of the Horeca CAO in scale 11 from € 4,451.86 per period
Bonus scheme of up to 10% of your annual salary

Benefits

25 vacation days based on a full-time (38-hour) workweek.
Travel expenses reimbursement from 5 km commute.
Option to purchase a bicycle tax-efficiently.
Free parking on-site.
Phone and laptop provided.
Development and growth opportunities through Accor Academy (international).
Accor Heartist card with worldwide discounts on hotels and car rentals (also for friends and family).

About the Company

Ibis Amsterdam City West is a 3-star hotel belonging to the international Accor Group.
With 180 rooms and a team of approximately 30 colleagues, we offer an accessible and hospitable experience daily to both business and leisure guests.
The hotel features an à la carte restaurant where quality and informal service meet.
Our hotel is easily accessible and located near the city center, attracting a diverse mix of national and international guests.
Teamwork, commitment, and a hands-on mentality are central within our team.