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About the Role

This position fulfills an Appraiser role primarily within Westchester, Putnam, Rockland, and surrounding areas. The Appraiser is responsible for completing accurate, quality appraisals of damaged vehicles on material damage claims, handling moderate complexity claims within assigned authority limits. Responsibilities include making supplemental appraisals, total loss opinions, and re-inspections, providing feedback, and ensuring an outstanding customer experience.

Responsibilities

Create accurate and detailed estimates, supplements, and total loss reports for material damage claims using NYCM Appraiser Best Practices.
Document all appraisal processes and adhere to best practices for fair settlements, customer satisfaction, and cost management.
Construct, track, and accurately report monthly mileage and expense reports.
Investigate and evaluate all damages to assigned material damage claims.
Review loss reports and photos received via CCC Quick Estimate.
Complete re-inspections for ARP (Direct Repair Facility) claims for Material Damage accuracy.
Provide coaching and feedback to ARP (Direct Repair Facility) shops.
Appropriately use OEM and alternate parts per NYCM best practices.
Maintain draft authority to issue field drafts or initiate electronic payments on qualifying claims.
Negotiate repair costs with repair facilities.
Represent estimate/valuation/license when required for deposition/testimony.
Distinguish the cause of damage for appropriate policy coverage.
Adhere to all NYCM and state-mandated guidelines for QA reviews and file audits.
Evaluate, determine ACV, and settle total losses, including salvage disposal.
Determine subrogation or fraud potential.
Take pictures of damages, loss locations, and claim-related items.
Properly maintain the assigned company vehicle.
Identify and report complex claims to the supervisor.
Develop a basic understanding of all policy types.
Develop a basic understanding of the insurance industry and company organizational relationships.
Complete continued education courses.
Make first contact with the customer to outline claim expectations and procedures.
Contact the vehicle owner to review damages, explain the estimate process, and review the appraisal/payment.
Obtain permission and coordinate moving salvage on applicable claims.
Partner with claims handlers and alternative recovery sources.
Provide an outstanding customer experience by taking ownership of issues impacting policyholders or loss participants.
Perform additional duties as assigned.

Requirements

High School Diploma or equivalent, with related experience.
At least one year of experience as an Auto Damage Appraiser using electronic estimate writing software.
NYS Independent Auto Damage and Theft license is mandatory; other state licenses are preferred.
NYS Driver’s License with an acceptable driving record and no restrictions.

Skills

Working knowledge of automobile physical damage estimating and/or repair.
Estimating experience with an automated estimating system, preferably CCC.
General auto body repair knowledge, with the ability to recognize and identify all vehicle body parts.
Working knowledge of total loss evaluation and salvage handling.
Familiarity with I-CAR training and coursework.
Strong negotiation skills.
Problem-solving and decision-making skills.
Ability to multitask and work independently and efficiently.
Effective organization and time management skills.
Ability to work under pressure.
Effective verbal and written communication skills.
Strong listening skills.
High degree of initiative and mature judgment.
Ability to interact positively, professionally, and courteously with internal and external customers, agents, and claimants.
Emphasis on resolving conflicts and empathizing with customers.
Develop understanding of claim process, policies & procedures.
Interpret and apply written coverage accurately.
Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Ability to maintain confidentiality.
Ability to effectively present information and respond to questions from management, legal counsel, and customers.
Obtain and maintain appropriate license and/or educational requirements.

Location

Westchester
Putnam
Rockland
Surrounding areas

Work Type

Hybrid
On the road
40 hours per week

Experience Level

1 year experience as an Auto Damage Appraiser

Education Level

High School Diploma or equivalent

Salary/Compensations

$62,353.20 - $89,583
A location factor of 7.4% to be applied to the offer extended

Benefits

Company vehicle provided
All equipment (laptop, phone, Printer etc.) provided