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About the Role

The Order Processor is responsible for performing data entry work using a personal computer and appropriate software, entering, updating, researching, verifying, and/or retrieving data entered into various systems, and ensuring the accuracy of information recorded. The Order Processor also fosters a positive company & brand image and maintains professional, customer service-focused relationships with Reps, Customers, and Coworkers.

Responsibilities

• Interpret incoming information, review discrepancies, pursue clarification, or advise related to data.
• Enter orders into the ERP system, review data for accuracy, and verify any required changes.
• Respond to customer inquiries regarding order content, pricing, and shipping instructions.
• Perform other order entry tasks as required or requested by the supervisor.
• Operate according to ISO 9001 requirements.
• Follow safety guidelines, maintain a clean and organized work area, and use good safety judgment.
• Report all unsafe activities and conditions to the Supervisor and/or Safety Representative.

Requirements

• High school diploma required.
• Computer proficient.
• Quick, accurate, and attentive to detail.
• Strong, clear, concise, respectful communication skills, both written and verbal.
• Problem-solving, time management, and organizational skills are essential.
• Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.

Skills

• Data entry
• Customer service
• Communication (written and verbal)
• Problem-solving
• Time management
• Organization
• Independent judgment
• Critical thinking

Location

• Office environment

Work Type

• Full-time
• Onsite

Experience Level

• Entry level

Education Level

• High school diploma