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About the Role

This position serves as the primary liaison between service locations and their suppliers, driving continuous improvement and resolving quality issues. It requires strong technical expertise, exceptional communication skills, and a proactive approach to problem-solving.

Responsibilities

• Develop and maintain strong relationships with supplier and service location personnel.
• Conduct regular audits and assessments of supplier parts at the service location.
• Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives to drive product quality, reliability, and cost reductions.
• Rapidly identify, isolate, communicate and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and its effect on customers’ parts.
• Provide technical support and guidance to customers and service location staff.
• Stay abreast of industry trends, regulatory requirements, and technological advancements.
• Communicate effectively with customer and service location team members.
• Identify leads and generate new business opportunities for the Company.
• Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
• Understand and leverage quality management systems and tools.
• Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices.
• Comply with all customer and service location requirements.
• Demonstrate proficiency using technology, including smartphones, tablets, computers, and web-based software.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people.
• Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public.
• Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
• Demonstrate excellent problem-solving skills.
• Demonstrate outstanding communication and interpersonal skills.
• Demonstrate solid project and time management capabilities.
• Demonstrate proficiency in quality analysis tools and methodologies.
• Demonstrate proficiency in using measurement gauges.
• Travel to Company facilities, customer locations, or alternate service locations as assigned.
• Occasional participation in events outside of regular hours may be necessary.
• Maintains flexibility to work additional hours as needed.
• Ability to adapt to changing work demands and schedules, including occasional mandatory overtime.
• Other duties as assigned.

Requirements

• Ability to stand and walk for extended periods of time.
• Ability to work with and around others for extended periods of time.
• Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly.
• Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.
• Keen eyesight to read small print/text/figures and to identify quality defects.
• Comfortable working in environments with varying temperatures and noise levels.
• Employment is contingent on obtaining and maintaining all Company, customer, and service location requirements.
• High school diploma or GED.
• Must be and remain eligible to be issued a passport for any required international travel/training.
• Valid driver’s license.

Skills

• Strong Communication Skills
• Strong Customer Service Skills
• Minimal Leadership Skills
• Basic Problem Solving/Root Cause Analysis
• Basic understanding of QMS
• Write, Explain, Understand written instructions
• Basic ability to read/interpret Blueprint/Schematics
• Basic Data Analysis
• Proficiency using technology
• Proficiency in quality analysis tools and methodologies
• Proficiency in using measurement gauges

Location

• On-site at assigned service location(s)
• Corporate travel to Auburn, IN for onboarding and training

Work Type

• On-site
• Full-time

Experience Level

• 25+ years of experience in quality-related services
• Experience in automotive manufacturing or supplier quality assurance (Preferred)

Education Level

• High school diploma or GED
• Bachelor's degree in engineering or a manufacturing-related field (Preferred)

Salary/Compensations

• $25/hr

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k w/match

About the Company

• For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America.
• Target customers are manufacturers and suppliers, with a core business in the automotive sector.
• The company prides itself on solving problems in the field so customers can stay home.