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About the Role

As the Franchise Operator Master, your mission is to drive net-new revenue, portfolio upgrading, and elite client experiences by working side-by-side with your builders and internal operations. You will foster a positive people & culture environment where hard work is recognized, and operational bottlenecks are actively heard and resolved. You serve as the critical final check that keeps local builders on schedule with products they are proud to stand behind. You will passionately protect our margins and prevent profit leakage, directly fueling our profit-sharing program and growing our ESOP for the entire team.

Responsibilities

Drive net-new revenue, portfolio upgrading, and elite client experiences.
Work side-by-side with builders and internal operations.
Foster a positive people & culture environment.
Ensure every builder's project is locked down with design, truss, and interior specialties.
Protect margins and prevent profit leakage.
Set the tempo for your sales pipeline, executing closing actions weekly across all open quotes.
Lead and participate in the daily huddle, communicating leading indicator data and active project updates.
Collaborate to resolve builder curveballs.
Log leading habits meticulously.
Fill out precise Scopes of Work (SOW).
Execute hands-on digital take-offs.
Ensure submitted order templates respect estimated lead times.
Protect On Time In Full (OTIF) delivery capacity.
Build highly efficient schedules that maximize calendar capacity.
Track leading indicators (face-to-face meetings and Drexel Assists).
Minimize wasted hours to protect the P&L.

Requirements

Achieve a baseline of 2.5 to 5 intentional Face-to-Face meetings or Drexel Assists per week.
Maintain 100% weekly execution rate of Closing Momentum actions across all open quotes.
Hit targeted net-new revenue tiers.
Achieve a zero-error rate on submitted scopes of work and order templates.
Respect estimated lead times.
Strictly protect yard/delivery efficiencies.
Actively self-report on the ESOP scoreboard.
Consistently share ideas in branch meetings.
Pass down leads and mentor rookies.

Skills

Operational Pace-Setting
Tactical Communication
System Mastery
Logistics Logic
The Science of Dispatching

Benefits

ESOP Shares
Profit Sharing
401k
Medical, Dental, and Vision insurance
Fitness Reimbursements
Employee Assistance Program (EAP)
Immediate Paid Time Off (Holiday and Vacation)
Scholarship Program
Annual Charity Match
Birthday PTO
Product Discounts

About the Company

Drexel is Team Member-owned and community-driven.
With six retail hubs and three manufacturing plants across Wisconsin, we've been a Top Workplace every year since 2011.
We hire for heart and train for skill.
When you join Team Blue, you aren't just a team member - you're an owner.