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About the Role

The Triage Nurse serves as the primary liaison between physicians, medical assistants/nurses, and patients, addressing questions and concerns regarding patient care via telephone. This role involves documenting patient interactions in the electronic health records system according to department standards.

Responsibilities

• Works with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of GU practice.
• Works with physicians, nurses, medical assistants, and patients to assess the urgency of patient problems.
• Assists the patient by acquiring the appropriate appointment as needed.
• Records and maintains complete and accurate records of patient and physician communications regarding medical care according to GU standard of medical record documentation requirements.
• Retrieves messages from phone mail in a timely manner and responds to patient needs according to medical priority.
• Documents all incoming calls in EHR, electronic telephone template prior to “tasking providers”.
• Responds appropriately within skill level and documented departmental policies and when appropriate, seeks provider advice when responding to patient’s medical care.
• Follows through in a timely manner on patient requests.
• Electronically faxes new/refill prescriptions according to physician orders.
• Records all prescription/refill information in the medical record according to standard GU guidelines.
• Serves as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Utilizes relevant data, such as medical records and patient complaints, observations, and meaningful use, to identify and resolve problems in patient care.
• Assists physicians and staff in other ways as assigned, including coverage of medical assistants during staff shortages.
• Scheduling patient appointments and procedures following practice guidelines and protocols.
• Engages with patients, co-workers, and third parties in a respectful, courteous, and professional manner, including during potentially difficult situations.
• Performs other duties as assigned.

Requirements

• Must hold MA Certification or LPN Licensure
• Reliable transportation is required.
• Must be able to use a computer and telephone for up to 8 hours per day.
• Requires moderate lifting on an occasional basis.
• Normal office environment.
• Must have basic computer skills.

Skills

• Strong interpersonal communication skills
• Maintains a flexible, open attitude regarding job and clinic changes.
• Contributes to teamwork necessary to complete GU department functions, even if the approach or solution is not the easiest for the department but is the best solution for the clinic.
• Dependable and uses good judgment in organizing and setting priorities for use of time at and away from workstation.
• Adjusts work schedule to meet priorities/emergencies.
• Plans time to finish tasks in available work hours; checks with supervisor and requests approval if overtime may be necessary.
• Adheres to GU policies including, but not limited to, working hours, lunch breaks, and parking.
• Proficient with Microsoft office (Word, Outlook).
• Experience using electronic health record systems is preferred.