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About the Role

The Front Desk Monitor is responsible for overseeing building access, managing communications, and ensuring resident safety and well-being within Independence House.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Takes telephone messages for residents and staff.
• Distributes resident mail.
• Provides first line of defense in emergencies, including contacting management and emergency services.
• Assists with crisis intervention and building evacuation.
• Conducts building rounds throughout the shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication per program policy.
• Reports incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Performs duties as assigned by supervisor.

Requirements

• High school diploma.
• Ability to work with people.
• Ability to take responsibility to carry out the duties of the position.
• Willingness to cover front desk shifts at multiple ACMH residential locations as needed.
• Must include a resume, cover letter, and contact information for 3 professional references.

Location

• Manhattan (Washington Heights)

Work Type

• Part-Time
• Hourly

Education Level

• High school diploma

Salary/Compensations

• $21.00 per hour

About the Company

• ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing.
• ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
• For more information, visit our website: www.acmhnyc.org

Equal Opportunity

• ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.