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About the Role

Mastercard Consumer Products and Processing provides technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, this role supports the day-to-day management of external vendors critical to our benefits solutions. The role assists in tracking key performance indicators, monitoring performance metrics and SLAs, supporting budget and expense management, and coordinating billing between regional and global stakeholders.

Responsibilities

Support the development of content and presentations about our benefits, product strategy, and roadmap
Help maintain accurate and up-to-date reporting systems (Salesforce, Tableau, etc.)
Assist in the monthly analysis of KPIs, contributing insights and recommendations based on data from multiple sources
Support the quarterly billing process, including gathering required documentation, tracking POs, and coordinating approvals
Coordinate the cadence of performance reviews with external providers, helping to prepare templates and ensuring they are completed and accurately reported
Assist in tracking expenses and revenue actuals and forecasts, flagging potential business risks to goals
Support the Cardholder Services team on Studio Process, engaging subject matter experts when needed

Requirements

Solid PowerPoint skills, with the ability to contribute to compelling presentations
Proactive and curious mindset, willing to ask questions, learn quickly, and seek solutions
Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
Strong communication skills, both written and verbal
Ability to support the management of reports, KPIs, roadmaps, and key deliverables in a fast-paced environment

Skills

Salesforce
Tableau

Location

Miami, Florida

Work Type

Full-time

Experience Level

Specialist
Analyst

Salary/Compensations

$83,000 - $137,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.