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About the Role

The Access Care Representative is the first point of contact for patients, responsible for scheduling, registration, financial compliance, and customer support. This role requires collecting accurate data for billing and processing while maintaining a professional and caring demeanor.

Responsibilities

• Perform scheduling activities.
• Perform registration activities.
• Perform financial compliance activities.
• Provide customer support for all services.
• Collect accurate and complete data for billing and account processing.

Requirements

• High school diploma or equivalent.
• Two years’ experience in a medical environment with working knowledge of insurance applicable to outpatient medical care (preferred).
• Proficient computer skills (preferred).
• Knowledge of Medical Terminology (preferred).
• Experience with scheduling (preferred).
• Certified Healthcare Access Associate (CHAA) (preferred).
• Current driver’s license (preferred).

Skills

• Customer support
• Medical Terminology
• Scheduling
• Computer skills

Location

• New York

Work Type

• Full-time

Experience Level

• Entry Level
• Associate

Education Level

• High school diploma or equivalent
• Certified Healthcare Access Associate (CHAA)

Salary/Compensations

• $17.05 - $22.17 per hour

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• Flexible plan options and coverage tiers.
• Discounted childcare through Bright Horizons.
• Voluntary benefits like pet insurance, legal services, and identity theft protection.
• PTO starts accruing from day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400/year in wellness rewards.
• 24/7 EAP counseling.
• Virtual mental health support.
• Food pantry.
• PTO donation program.
• Professional attire through the Classy Closet.
• Access to 100,000+ online courses.
• Leadership programs.
• Tuition reimbursement.
• Clinical ladders.
• Internal mobility.

About the Company

• United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier.
• UHS comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
• UHS provides healthcare and medical services for two-thirds of the region’s population.
• UHS produces $1.3 billion a year in total economic impact.
• UHS boasts a workforce of more than 6,300 employees and providers.
• UHS's work is guided by Values of Compassion, Trust, Respect, Teamwork, and Innovation.
• UHS aims to improve the health and well-being of the communities it serves.
• UHS offers a lifestyle in New York’s Southern Tier with four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, and a close-knit community.

Equal Opportunity

• United Health Services is an Equal Opportunity Employer.