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About the Role
Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.
Responsibilities
- Achieves benchmarks and goals, using methods/strategies that are consistent with the Code of Ethics
- Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing mentoring and hands-on training that aligns with the HAAP curriculum.
- Provides prompt courteous member services and responds to any customer problems.
- Properly trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing.
- Communicates with members via phone providing general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments.
- Performs administrative duties consisting of using the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone calls and returns calls left via voicemail.
- Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law.
- Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery.
- Performs Hearing Aid Dispenser duties consisting of member consultations and exams.
- Recommends hearing devices, places orders and refers for further care if needed.
- Uses tooling and equipment to perform fittings, adjustments and cleanings on hearing aid devices.
- Loads, operates cash registers, and performs money transactions with customers.
- Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department.
- Travels, including some weekends, as business needs require, to assist other hearing aid departments.
- Ensures proper procedures for cleaning and infection control are implemented.
- Ensures proper cleanup and disposal of hazardous materials.
Requirements
- If hired, you will be required to provide proof of authorization to work in the United States.
Skills
- Hearing aid fitting
- Ear impression taking
- Hearing aid cleaning
- Hearing aid adjustment
- Hearing aid ordering
- Front desk duties
- Member service
- Mentoring
- Hands-on training
- Customer service
- Troubleshooting
- Appointment scheduling
- Office management system usage
- Inventory maintenance
- Supply ordering
- Phone communication
- Voicemail management
- Product and service knowledge
- Device evaluation
- Cash register operation
- Money transaction handling
- Safety procedures
- Security procedures
- PPE adherence
- Department cleanliness maintenance
- Travel
- Infection control
- Hazardous material disposal
Work Type
- Open availability is needed to meet the needs of the business.
Benefits
- Paid time off
- Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
- Health care reimbursement account
- Dependent care assistance plan
- Short-term disability and long-term disability insurance
- AD&D insurance
- Life insurance
- 401(k)
- Stock purchase plan to eligible employees
About the Company
- The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.