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About the Role
This role provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support.
Responsibilities
- Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction
- Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
- Supporting complex customer environments including lab, integration, platform, and certification-related contexts
- Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes
- Escalating defects, product issues, security concerns, or certification/compliance questions through approved channels
- Operating within defined role boundaries without making architectural, compliance, or security posture commitments
Requirements
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
Skills
- Linux
- Cloud-edge
- Platform software
- Cisco Nexus
- Cisco IOS technologies
- F5 ASM
- F5 LTM
- Network automation/scripting
Location
- Remote
Work Type
- Hybrid
Experience Level
- Entry Level
- Junior
Benefits
- Be Well programs designed to support financial, mental, physical, and social health
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching
- Hands-on experiences
About the Company
- Kyndryl runs and reimagine mission-critical technology systems that drive advantage for the world’s leading businesses.
- Kyndryl is at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- Kyndryl focuses on ensuring all Kyndryls feel included and welcomes people of all cultures, backgrounds, and experiences.
- Kyndryl's culture values empathy, restless learning, and a devotion to shared success.
Equal Opportunity
- Kyndryl welcomes people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.