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About the Role

Global Payments is seeking a curious and motivated recent graduate or early-career candidate to join its Strategic Insights team as a Knowledge Analyst. This UK-based role is designed for someone with little or no prior experience in payments or knowledge management, but with strong analytical instincts, excellent communication skills and a willingness to learn. The successful candidate will help the team organise, improve and share research, data and insights that support colleagues across the business and contribute to Global Payments’ ambition to become the largest and most-loved payments company in the world.

Responsibilities

Research, identify and catalogue new content sources, and help develop simple plans for keeping information up to date.
Help colleagues find relevant data and insights to support business questions.
Explore existing knowledge management sites and identify ways to improve how information is organised and accessed.
Work with team members and stakeholders across different lines of business to support the design and maintenance of a cross-functional knowledge platform.
Learn how to work with third-party software vendors and support improvements to site functionality and content management.
Support the integration of data and content from other departments.
Assist with site editorial activities, including gathering information that improves the usefulness and value of internal research tools.
Gather feedback from users to help improve site usability, functionality and overall experience.
Support data source tracking, contract administration and other related activities as you build your knowledge of the role.

Requirements

A strong interest in research, information management, strategy, business, technology or financial services.
The ability to search for, organise and summarise information clearly from different sources.
Confidence using Microsoft Office tools, with a willingness to learn SharePoint, industry data sources, AI tools and other internal platforms.
An organised and logical approach to classifying information, building simple structures and making content easy for others to find.
Excellent written and verbal communication skills, with strong attention to detail and proofreading ability.
The ability to take research findings and turn them into concise, easy-to-understand summaries.
A collaborative mindset, with the confidence to build positive working relationships with colleagues across teams, countries and cultures.
Flexibility, curiosity and the ability to manage several tasks while asking for guidance when needed.
A proactive approach to problem solving, learning and meeting deadlines.

Skills

Microsoft Office
SharePoint
AI tools
Content management
Collaboration tools

Location

London, UK

Work Type

Full-time
Onsite

Experience Level

Early-career
Recent graduate

Education Level

University graduate

Benefits

Career development tools, resources and opportunities
Structured support, coaching and on-the-job learning
Opportunities to learn working alongside an experienced, dedicated and highly valued team
Time to support charities and give back in your community

About the Company

Globalpayers think like a client, act like an owner and win as one team.
We're curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.