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About the Role

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Responsibilities

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
• Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Applies knowledge of computer systems, service skills, product knowledge and policies and procedures to execute operational excellence with operation of a customer service window.
• Utilizes computer systems to properly identify customers, verify authenticity of requested transactions and complete required steps to protect customers and the bank from fraud.
• Accepts deposits, verifies endorsements, and issues receipts.
• Accepts checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
• Accepts savings deposits and withdrawals and performs related duties.
• Provides additional customer services, including bank money orders, and other services.
• Accepts various loan payments or other types of payments.
• Balances cash drawer daily.
• Assists in ATM balancing & settlement, where applicable.
• Assists in vault balancing, as requested.
• Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services.
• Identifies customer needs through profiling each customer for other services to expand relationships.
• Contributes to Branch goals and sales and service standards.
• Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
• Utilizes the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
• Provides services including night deposits, mail deposits and safe deposit admittance, as needed.
• Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
• Maintains a good working relationship with all bank employees.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player.
• Attends and successfully completes training as needed.
• Performs additional duties as required.

Requirements

• One to two years general experience and the successful completion of the retail training program.
• Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day.
• Standing is required 2 hours per day in a straight position.
• Sitting is required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day.
• Maximum lift is 20 lbs., one time per day.
• Must be able to occasionally lift and/or move up to 50 lbs.
• Use of manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Customer service
• Problem resolution
• Accuracy and balancing
• Computer systems operation
• Interpersonal skills
• Sales and service behaviors
• Typing
• Data entry

Location

• 232 Hampton Ave. Punxsutawney, PA 15767

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.50 - $23.27

Equal Opportunity

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)