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About the Role

This position is responsible for the timely processing, rating, and release of all client shipments in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to achieve client satisfaction.

Responsibilities

• Ensure accurate and timely processing of shipments across all modes of transportation.
• Create customs entries by reviewing client records and interpreting documentation for all clients' shipments.
• Enter shipment information for release, rating, and billing, ensuring all mandatory fields are completed accurately.
• Verify correct value for duty and tariff treatment by selecting the appropriate keyword/HS code based on invoice details and terms of sale.
• Contact Release Import Analyst or client service team for missing documentation or information required to release a shipment.
• Verify documentation for release conditions, compliance, and rating compliance, including free trade certificates.
• Adhere to all LI,I SOPs, ESPs, and business rules, following special client instructions, notes, and alerts.
• Identify outdated or ineffective ESPs and SOPs and recommend changes.
• Identify ESPs and SOPs to improve efficiencies and enhance client service.
• Research and respond to Call Center requests for information professionally via phone or email in non-Air/Sea locations.
• Prioritize and complete work according to client and customs requirements, as assigned by management, in compliance with Customs requirements and Livingston standards.
• Escalate two-step release requirements, authorization, or issue resolution to the appropriate personnel.
• Update, approve, and release information for billing (Canada only).
• Assist in billing and data entry (ASR) where required.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Utilize system automation tools to support release processing.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Requirements

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Client Service oriented with strong interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail, organization, completeness, and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions and recommendations within authorized limitations.
• Excellent time management skills.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Familiarity with personal computers and common business machines/software.

Skills

• Customs brokerage
• International trade
• Compliance
• Freight forwarding
• Data entry
• HS code classification
• Microsoft Word
• Microsoft Excel

Location

• ON Toronto - CN030

Work Type

• Full Time

Experience Level

• No experience required

Education Level

• High School/GED or equivalent
• Associates Degree or post-secondary education (Preferred)

Salary/Compensations

• 37,928-57,034 CAD

Benefits

• Competitive compensation
• Comprehensive benefits
• Incentive opportunities
• Professional development

About the Company

• Livingston is a market leader offering customs brokerage, international trade consulting, compliance, and freight forwarding services around the world.
• Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
• The company fosters a flexible, growth-oriented environment built on respect, recognition, and collaboration.
• Livingston empowers its team with trusted expertise, continuous learning opportunities, and long-term support.

Equal Opportunity

• Livingston is committed to fostering an inclusive and accessible workplace.
• Accommodations are available throughout the recruitment process for applicants with disabilities.
• We welcome applicants of all backgrounds, experiences, and perspectives.