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About the Role

Corpay is seeking a Client Support Team Leader for its Cross Borders division in London. This role involves leading a Client Support pod to deliver high-quality service, manage team performance, and foster a culture of continuous improvement. The Team Leader acts as the first point of escalation, collaborates with other departments, and develops team capabilities to meet business needs and enhance client experience.

Responsibilities

• Leading the day-to-day activities of a Client Support pod, ensuring service levels, quality standards, and operational objectives are consistently achieved.
• Providing effective leadership, coaching, and support to team members, creating a high-performing, engaged, and customer-focused culture.
• Acting as the first point of escalation for complex client queries, operational issues, and team concerns, ensuring timely resolution and effective communication.
• Monitoring individual and team performance against key performance indicators (KPIs), service level agreements (SLAs), and quality standards, taking appropriate action where required.
• Conducting regular one-to-one meetings, probation reviews, and performance development discussions, identifying coaching and development opportunities to enhance individual capability.
• Supporting the onboarding and training of new team members, ensuring they are equipped with the knowledge, systems, and skills required to perform their roles effectively.
• Ensuring team compliance with all internal policies, operational procedures, regulatory requirements, and risk controls.
• Managing team resource planning, including holidays, absences, and workload distribution, to maintain effective service coverage and operational resilience.
• Promoting and embed operational best practice, ensuring processes are consistently followed and opportunities for improvement are identified and escalated.
• Building strong working relationships with internal stakeholders across Front of House, Operations, Compliance, Technology, and Sales to support efficient client outcomes.
• Supporting departmental change initiatives by embedding new processes, systems, and ways of working within the pod.
• Producing and maintain accurate team records and contribute to operational reporting as required.

Requirements

• Minimum of 2 years in a Client Services role.
• Experience working in a dealer support/trade support environment.
• Honest, flexible, and committed.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication skills.
• Computer literate with strong knowledge of Excel, Outlook, and other Microsoft products.
• Prepared for hard work, change, and new ideas.
• Keen to learn and develop professional career.

Skills

• Client Services
• Dealer Support
• Trade Support
• Leadership
• Coaching
• Communication
• Microsoft Excel
• Microsoft Outlook
• Microsoft Products

Location

• Moorgate, London

Work Type

• Permanent
• Onsite

Experience Level

• Minimum 2 years in a Client Services role

Benefits

• 4x Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

About the Company

• Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
• Specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
• Millions of users in over 80 countries utilize Corpay's solutions.
• Corpay is committed to fostering an inclusive and respectful workplace.
• Diversity, equity, and inclusion strengthen teams, drive innovation, and support global success.
• Offers of employment may be subject to pre-employment screening.
• Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement.

Equal Opportunity

• Corpay is committed to providing equal employment opportunities to all applicants and employees.
• Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
• Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
• Reasonable accommodation during the application or interview process may be requested from the Human Resources Department.