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About the Role
This role supports the design and delivery of transformation initiatives across Retail Banking, aiming to improve customer outcomes, simplify colleague experiences, and deliver business value. It offers opportunities to develop transformation, analytical, and stakeholder engagement skills within a fast-paced, customer-focused team.
Responsibilities
- Support the delivery of transformation activity across Retail Banking, working with teams to identify opportunities, develop solutions, and implement change.
- Use analysis, insight, and problem-solving skills to improve customer, colleague, and business outcomes.
- Contribute to project planning, governance, delivery, and benefits realization.
- Lead smaller workstreams and projects, building experience in transformation delivery and stakeholder management.
- Support the design and delivery of transformation initiatives that improve customer, colleague, and business outcomes.
- Use data, insight, and performance information to identify opportunities, assess business challenges, and support the development of practical, evidence-based solutions.
- Support project planning, governance, reporting, and benefits tracking to ensure successful delivery.
- Build strong stakeholder relationships, facilitate workshops, and communicate effectively with a range of audiences, including senior leaders.
- Contribute to transformation best practices, frameworks, and new ways of working, while supporting the implementation of change across the organisation.
Requirements
- Experience from a transformation, change, consulting, strategy, or project delivery environment.
- Ability to work across teams and manage competing priorities effectively.
- Strong analytical and problem-solving skills, with the ability to translate insight into practical actions.
- Experience supporting transformation programmes, projects, or workstreams from planning through to delivery.
- Ability to build effective stakeholder relationships and communicate complex information clearly and confidently.
- Experience facilitating discussions or workshops and working collaboratively across business functions.
- Good organisational skills.
- Understanding of continuous improvement, customer-focused change, and organisational transformation.
- Experience of customer journey design, continuous improvement, operating model design, business transformation, or organisational change is beneficial.
- Experience supporting governance, reporting, benefits tracking, or innovation activity is advantageous.
Skills
- Transformation
- Analytical skills
- Stakeholder engagement
- Problem-solving
- Data analysis
- Insight generation
- Project planning
- Governance
- Reporting
- Benefits realization
- Communication
- Workshop facilitation
- Collaboration
- Organisational skills
- Continuous improvement
- Customer-focused change
- Organisational transformation
- Customer journey design
- Operating model design
- Business transformation
Location
- London
Work Type
- Office First
Experience Level
- Mid-level
About the Company
- Retail Banking is a customer-focused team that helps the business identify opportunities, solve problems, and deliver meaningful change.