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About the Role

The Credit Floor Manager oversees Casino Credit activities, ensuring all administrative duties align with departmental guidelines. This key role requires a key level license and involves managing credit limit approvals, reviewing applications, and advising players on deposit criteria.

Responsibilities

• Manage Casino Credit activities and ensure all administrative duties and responsibilities are performed according to departmental guidelines.
• Approve Credit limit approvals up to the signing limit listed in the Credit Authorizer’s limit matrix.
• Forward recommendations to the Credit Director/Credit Committee for Credit Application or increase requests exceeding signing limits.
• Review new applications for approval/denial and activate initial lines upon approval.
• Inform players of deposit criteria based on regulations.
• Assist Cage and management with cash/Front Money players.
• Spend quality time listening and speaking with Credit players, advising them regarding requests or inquiries in a timely and professional manner.
• Build and maintain relationships with players, offering top-level customer service.
• Handle ‘Call Before Deposit’ phone calls/emails to VIP patrons regarding upcoming marker deposits.
• Liaise with the Marketing Team regarding player information.
• Utilize the ‘Comments’ section of the system to inform other departments of specific player information pertaining to Credit.
• Interface with Cage, Player Development, VIP Services, Security, Surveillance, Slots, Revenue Audit, and Poker.
• Manage Credit Executives, including daily review of generated reports, player files, and daily record-keeping procedures.
• Assist the Credit Director in scheduling and meeting business needs.
• Ensure the Casino Credit Department operates within New York State Gaming Commission guidelines and casino’s Internal Controls.
• Monitor service levels in all operational areas to enhance guest experience.
• Maintain strict confidentiality of internal activities and follow all Company Guidelines.
• Ensure effective recruitment, hiring, training, recognition, coaching, and counseling for assigned departments.
• Facilitate and ensure performance reviews of all employees within the department are completed annually.
• Perform other tasks as assigned.
• Demonstrate consistent regard and dedication to guests, vendors, colleagues, and the Company.
• Demonstrate a working knowledge of Casino Credit and the industry.
• Exhibit respectful consideration of viewpoints, situations, and others.
• Put the guest at the forefront of every decision.

Requirements

• Must be at least 18 years old.
• Ability to obtain the appropriate license pursuant to applicable statute, rules, and regulations.
• Must be able to obtain and maintain a gaming license through New York State and other regulatory requirements.
• Ability to effectively use Microsoft Office applications and other computer programs.
• Ability to perform mathematical computations.
• Ability to access and input information in the computer.
• Ability to remain in a stationary position for extended periods of time.
• General business and accounting knowledge.
• Organizational and communication skills.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintain reports upon request.
• Strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Must be able to work varying schedules to reflect the business needs of the property.

Skills

• Casino Credit management
• Administrative duties
• Credit limit approvals
• Credit application review
• Player advising
• Customer service
• Relationship building
• Handling deposits
• Interdepartmental communication
• Team management
• Recruitment
• Hiring
• Training
• Coaching
• Counseling
• Performance reviews
• Microsoft Office applications
• Computer programs
• Mathematical computations
• Data entry
• Business knowledge
• Accounting knowledge
• Organizational skills
• Communication skills
• Reading comprehension
• Written communication
• Verbal communication
• Mathematical skills
• Decision-making
• Problem-solving
• Working under pressure
• Working with deadlines

Location

• New York

Work Type

• Full-time
• Varying schedules

Experience Level

• Five (5) years prior Casino Gaming or banking experience preferred
• Three (3) years in a supervisory capacity

Education Level

• High school graduate or GED

Salary/Compensations

• $90,000 - $95,000

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.