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About the Role
Air Canada Digital Platform team is seeking a motivated, detail-oriented analyst to bridge business and technical aspects of solutions. The role requires a customer journey-centric approach, a passion for the travel industry and digital experiences, and comfort in a fast-paced, collaborative, continuous product delivery environment.
Responsibilities
- Elicit, analyze, specify, and validate business needs of stakeholders.
- Collaborate with project sponsors or product managers to define product scope and vision.
- Conduct interviews and use various methods to gather product requirements.
- Identify and establish scope and parameters for requirements analysis.
- Research and analyze existing requirements-gathering processes for effectiveness and efficiency.
- Assist in researching products to meet agreed-upon requirements.
- Participate in QA of solutions to ensure features and functions are enabled and optimized.
- Develop and utilize standard templates for user requirements and user stories.
- Translate conceptual user/product requirements into functional requirements for developers.
- Create process models, specifications, diagrams, and charts for developers.
- Communicate changes, enhancements, and modifications of business requirements to stakeholders.
- Coordinate with solution architects and developers to validate solutions against user requirements.
- Create API specs and Data Models to meet business requirements.
- Work with internal development and technology teams to design effective programming and software changes.
Requirements
- Bachelor’s degree with 3+ years of analyst or product management experience focused on IT Systems.
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
- Demonstrated project management skills and software skills, including planning, organizing, and managing resources.
- Experience or familiarity with working in an Agile methodology.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Proven self-starter with the ability to manage under minimum supervision.
- Excellent interpersonal and communication skills with a strong customer focus.
- Ability to work in a collaborative environment.
- Demonstrate punctuality and dependability.
- Candidates must be eligible to work in the country of interest and responsible for obtaining necessary work authorizations.
- Prior experience with quality assurance is a plus but not required.
- Airline or travel industry experience is a plus but not required.
- Coding or design experience is a plus but not required.
- API spec development and solution design understanding.
- AWS solution understanding is a plus but not required.
- Domain experience is a plus point.
Skills
- Business analysis
- Technical analysis
- Requirements elicitation
- Requirements modeling
- Requirements verification
- Methodology development
- Project management
- Agile methodology
- Problem-solving
- Communication
- Customer focus
- API spec development
- Solution design
Location
- Canada
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor’s degree
About the Company
- Air Canada is an iconic Canadian symbol, recently ranked the best Airline in North America.
- We are at the leading edge of passenger aviation.
- Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment.
Equal Opportunity
- As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.