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About the Role

As Renewals Manager, you'll oversee the end-to-end renewal process for contracted-out tenancies, ensuring renewals are completed accurately, efficiently and in line with legal requirements. You'll work closely with tenants and colleagues across the business to deliver a seamless customer experience while supporting wider commercial objectives. This is a varied role where you'll balance customer relationships, administration, compliance and commercial awareness to ensure renewals are completed on time and to a high standard.

Responsibilities

• Managing the full lifecycle of tenancy renewals across a large and varied property portfolio.
• Working directly with tenants to negotiate and progress lease renewals while delivering an excellent customer experience.
• Preparing and maintaining accurate documentation, ensuring compliance with statutory and governance requirements.
• Collaborating with internal stakeholders to resolve queries and keep renewals progressing smoothly.
• Monitoring renewal activity against key performance indicators, identifying potential risks and taking proactive action to keep cases on track.
• Supporting debt recovery activity where required to enable successful completion of renewals.
• Contributing to budgeting and forecasting for renewal activity.
• Continuously developing your knowledge of property legislation and best practice.

Requirements

• Highly organised, customer-focused and confident managing multiple priorities in a busy environment.
• Enjoys building relationships, solving problems and ensuring every detail is handled accurately.
• Experience managing high-volume administrative or case management processes.
• A background in tenancy renewals, property administration or customer service.
• Excellent organisational skills with exceptional attention to detail.
• Strong communication and negotiation skills.
• Good commercial awareness and confidence working with data and systems.
• Strong IT and numerical skills.
• A collaborative approach and the ability to build positive relationships across teams.
• Knowledge of commercial property, lease structures or property law.
• MRICS qualification (or working towards it).
• A full UK driving licence.

Skills

• Administration
• Customer service
• Negotiation
• Organisation
• Attention to detail
• Communication
• Commercial awareness
• IT skills
• Numerical skills
• Relationship building

Location

• London

Work Type

• Full Time

Experience Level

• Mid-level

About the Company

• At The Arch Company, we're home to over 5,000 railway arch spaces that support thousands of independent businesses across the UK. From breweries and cafés to creative studios and workshops, our properties are home to entrepreneurs and thriving local communities.
• This is an opportunity to play a key role in managing one of London's most distinctive commercial property portfolios while working alongside a collaborative and supportive team. Every successful renewal helps independent businesses continue to thrive, making a real impact on local communities across the capital.

Equal Opportunity

• At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we’re committed to providing everyone with a fair chance at success, no matter where they come from or who they are.
• We take pride in celebrating what makes each of us unique. When you join our team, you’re not just getting a job; you’re becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.
• The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.