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About the Role

As a Client Account Executive, Enterprise, you will provide best-in-class account management for existing Dialpad customers, focusing on growing year-over-year revenue. You will act as a consultant, demonstrating the value of additional Dialpad product offerings and developing sales strategies for your book of business. Your goal is to meet or exceed sales and revenue targets, manage customer relationships, and ensure customer satisfaction and value realization.

Responsibilities

Own the sales process from start to finish for a portfolio of customers.
Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow the existing customer base.
Create an account plan to achieve quarterly goals.
Cultivate customer relationships to understand strategy and expansion plans.
Work leads and generate pipeline.
Achieve or exceed quarterly revenue goals.
Serve as a Dialpad expert and trusted advisor to customers.
Identify customers for the Customer Advisory Board and Executive Sponsor Program.
Act as an advocate for the customer internally at Dialpad.

Requirements

7+ years of sales experience in an ever-changing environment.
UCaaS / CCaaS experience strongly preferred.
Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management and organizational skills with the ability to track complex details.
Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Skills

Sales
Account Management
UCaaS
CCaaS
Forecasting
Time Management
Organizational Skills
CRM Software
Salesforce
G Suite
Google Sheets

Location

Remote

Work Type

Full-time

Experience Level

7+ years of sales experience

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

About the Company

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Work at the center of the AI transformation in business communications.
Build and ship agentic AI products that are redefining how companies operate.
Join a team where AI amplifies every employee’s impact.
We believe in investing in our people.
Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.