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About the Role
The Business Consultant partners with life sciences clients to design and implement business transformation initiatives that improve organizational effectiveness, commercial operations, and customer engagement. This role supports strategy development, process optimization, change management, and operational execution across the product commercialization journey.
Responsibilities
- Support the development and execution of business transformation strategies that improve organizational capabilities, commercial processes, and client business outcomes.
- Analyze, document, and optimize business processes by developing workflow documentation, standard operating procedures (SOPs), process maps, and implementation plans.
- Collaborate with clients and cross-functional teams to define business challenges, gather requirements, evaluate opportunities, and recommend strategic solutions.
- Prepare client-ready presentations, executive summaries, and supporting documentation that communicate insights, recommendations, project progress, and measurable outcomes.
- Facilitate client workshops and project meetings by documenting decisions, tracking action items, coordinating follow-up activities, and supporting successful project execution.
Requirements
- Bachelor's degree in Business, Life Sciences, Healthcare, Engineering, or a related discipline.
- 2–4 years of experience in consulting, agency, healthcare, pharmaceutical, life sciences, or other digitally focused business environments delivering client-facing projects.
- Experience documenting business processes, workflows, SOPs, or operating models with examples of process improvement or transformation initiatives.
- Experience gathering business requirements, synthesizing findings, and presenting recommendations to clients or cross-functional stakeholders through presentations, workshops, or written deliverables.
- Experience managing multiple priorities while collaborating across multidisciplinary teams to deliver projects within established timelines.
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience supporting organizational change management, business transformation, or commercial excellence initiatives.
- Experience with process mapping and documentation tools such as Microsoft Visio, Lucidchart, Miro, or similar collaboration platforms.
- Experience within healthcare, pharmaceutical, biotechnology, or life sciences consulting environments.
- Experience supporting technology, data, or omnichannel transformation programs that improve customer engagement and operational performance.
Skills
- Analytical thinking
- Structured problem solving
- Stakeholder collaboration
- Communication of complex ideas
Location
- New York
- Philadelphia
- Saratoga Springs
- Toronto
- London
- São Paulo
- Singapore
Work Type
- Hybrid
Experience Level
- 2-4 years
Education Level
- Bachelor's degree
Salary/Compensations
- CAD $92,000 - $120,000
About the Company
- The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences.
- Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore.
- Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
- Our Consulting Craft partners with clients on complex business and transformation challenges.
- The team applies strategic rigor to real-world problems.
- They help organizations navigate change with clarity and confidence.
- Their work drives meaningful, long-term impact.
Equal Opportunity
- Klick is consciously creating a culture where everyone can thrive and grow in their careers.
- We believe that our best work comes from our diverse backgrounds, perspectives, and skills.
- We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
- We're also committed to developing an inclusive, barrier-free recruitment process and work environment.
- Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.