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About the Role

VIP Automotive Group of Long Island is actively hiring an experienced Automotive Internet Parts Customer Service Representative to support our growing OEM automotive e-commerce operations. If you have dealership parts experience, automotive e-commerce knowledge, and strong customer service skills, this is an opportunity to join a stable, high-volume operation with long-term career growth potential.

Responsibilities

• Manage online automotive parts orders from start to finish while providing exceptional support to retail and wholesale customers.
• Process and manage online automotive parts orders from order placement through fulfillment.
• Verify OEM part numbers, pricing, quantities, availability, and shipping information.
• Resolve customer concerns involving wrong parts, damaged shipments, lost packages, delayed deliveries, and backorders.
• Coordinate with warehouses, vendors, shipping carriers, and dealership teams.
• Handle cancellations, exchanges, refunds, reshipments, and order modifications.
• Support high-volume automotive e-commerce operations.
• Respond to customer inquiries via phone and email.
• Provide automotive parts quotes and product information.
• Assist Level 1 Customer Service Representatives with escalated or complex cases.
• Maintain detailed documentation of orders, customer communication, and resolutions.
• Deliver professional written communication in a fast-paced, email-heavy environment.
• Generate revenue through proactive customer follow-up and lead response efforts.

Requirements

• Prior experience working in automotive dealership parts departments.
• Prior experience in OEM automotive parts operations.
• Prior experience in automotive e-commerce parts sales.
• Prior experience in online automotive parts fulfillment.

Skills

• Ability to multitask in a high-volume environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Experience handling customer escalations and problem resolution

Location

• Lindenhurst, NY

Work Type

• Full-Time
• Remote (Weekends)

Experience Level

• 2+ years of automotive parts experience

Salary/Compensations

• $70,000 - $90,000 (inclusive of base & commission and bonuses)

Benefits

• Established and growing automotive dealership group
• Stable Monday–Friday schedule
• Opportunity for advancement and internal growth
• Collaborative and professional work environment
• High-responsibility role with ownership and accountability
• Work with multiple OEM automotive brands
• Long-term career opportunity within a successful dealer group

About the Company

• VIP Automotive Group of Long Island is one of Long Island’s leading automotive groups.
• At VIP Automotive Group, we are known for exceptional leadership, a customer-first culture, and promoting from within.
• We provide a professional environment where motivated employees can build rewarding long-term careers.

Equal Opportunity

• VIP Automotive Group is an equal opportunity employer committed to creating an inclusive workplace for all employees.