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About the Role
We are looking for a passionate Night Guest Arrival Expert to join our wonderful team at London Marriott Hotel Marble Arch. You will make guests feel at home by ensuring a pristine lobby, a warm welcome, and efficient check-in processes, demonstrating genuine care for their stay.
Responsibilities
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Requirements
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Compliance with quality assurance expectations and standards
- May be required to stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Location
- London
Work Type
- Full-time
Benefits
- Team-spirited coworker
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
About the Company
- A modern destination for business and leisure, the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
- Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare.
- Our mission is to fuel our guests’ curiosity and spark new perspectives.
- Join a collaborative team of creative, dynamic people setting the pace in the industry.
- Our hotel is a welcoming haven amid the best of Central London.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
- In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.