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About the Role

As the leader of our Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical. This role is a powerful blend of people leadership, operational excellence, and cross-functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected.

Responsibilities

Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality.
Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.
Act as the senior escalation point for complex, high-impact fraud cases and during peak periods, live incidents, and emerging attacks.
Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.
Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

Requirements

Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment
A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment
Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle
Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure
Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus
Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering
Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases
Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements
Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus

Skills

SQL
Python

Location

Munich
Berlin
Vienna
Milan
London

Work Type

Full-time
Hybrid
Remote

Experience Level

Extensive experience in fraud operations
Proven track record of managing and guiding fraud operations analysts, experts, or teams

Benefits

International relocation support
Opportunity to work from abroad
Attractive compensation package
Company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Complimentary subscription of Scalable Capital's PRIME+ Broker
Flexible and discounted sports activities with Urban Sports Club
Latest hardware and tools
In-house knowledge sharing or career development sessions
Individual Education Budget
Free German language classes

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances.
Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans.
Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners.
The company’s offerings are rounded off by attractive interest rates, loans, and private equity.
With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors.
Over one million clients have already entrusted more than €50 billion to the platform.
Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London.
Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).