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About the Role
Provide clinical and operational leadership across multiple core teams including Care Transitions, Medication Adherence, Social Determinants of Health (SDOH), Palliative Care, and Health Home. This role combines staff supervision and clinical training with strategic partner management, program evaluation, and process improvement to expand JASA’s health services footprint across NYC.
Responsibilities
- Provide direct supervision for Care Transitions Specialists (CTSs); recruit, train, and develop clinical refreshers to ensure high-quality client care.
- Serve as a substitute CTS when needed.
- Act as program liaison and trainer for medication adherence initiatives—mitigating barriers, supporting 90-day conversions, and assisting high-risk non-adherent members.
- Partner with the Palliative Care Supportive Services team to oversee the New York Center for Dignity and Support, ensuring program quality and monthly target achievement.
- Oversee the Health Home program, drive program growth, and foster integration between Health Home and Care Transitions workflows.
- Strengthen relationships with hospital systems and health plans; lead partner meetings, prepare case studies/presentations, and support business development efforts.
- Manage program evaluation efforts, complete aggregate monthly reports, and use data analysis to optimize program strategy and operations.
Requirements
- International Medical Graduate (IMG) or equivalent degree required.
- Bilingual English/Spanish required (ability to read, write, speak, and understand both languages).
- Minimum of 3 years of managerial and leadership experience with a proven track record of staff training and skill transfer.
- Advanced proficiency in Microsoft Office and Google Workspace.
- Experience with Electronic Health Records (EHRs).
- Experience with process improvement, workflow automation, Python, AI tools, or data analysis techniques is highly desirable.
- Background in hospital discharge planning or healthcare settings preferred.
- Ability to travel to clients' homes via mass transit and negotiate steps/physical barriers in residences.
- Professional maturity, innovative problem-solving skills, and a deep appreciation for how race, religion, ethnicity, and sexual orientation impact client care.
Skills
- Microsoft Office
- Google Workspace
- Electronic Health Records (EHRs)
- Process improvement
- Workflow automation
- Python
- AI tools
- Data analysis techniques
Location
- NYC
Work Type
- Full-time
Experience Level
- Associate Director
- 3 years of managerial and leadership experience
Education Level
- International Medical Graduate (IMG) or equivalent degree
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Employee Wellness Programs
- EAP
- 403(b) plan with Roth option
- Employer-funded pension
- Four weeks of vacation
- Holidays
- Floating holidays
- Sick days
- Senior leadership development
- Innovation opportunities
- Specialized clinical trainings
About the Company
- JASA is one of NYC’s largest and most trusted nonprofits serving older adults.
- Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.
Equal Opportunity
- JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.