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About the Role

The Product Consultant is a senior, customer-facing role responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends product expertise, consultative selling, and operational precision to deliver an exceptional client experience from initial engagement through estimate and quote delivery.

Responsibilities

• Engage clients with confidence and professionalism, identifying needs through active listening and thoughtful questions
• Provide expert guidance on product options, compatibility, design considerations, and general installation implications
• Prepare accurate quotes, estimates, and special-order documentation within expected turn times
• Deliver a high touch, consultative experience aligned with Design Center standards
• Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times
• Interpret drawings, measurements, and technical documents with accuracy
• Stay current on vendor offerings, product updates, and industry trends
• Clearly explain technical information in a client friendly, approachable manner
• Process quotes/estimates/orders with precision, ensuring accuracy in pricing, quantities, specifications, and documentation
• Review vendor requirements and specifications prior to order submission to prevent rework or delays
• Coordinate with purchasing, warehouse, fabrication, and installation partners as needed
• Support inventory checks, sample management, and returns when applicable
• Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal
• Partner closely with the Design Center Coordinator to ensure smooth client handoffs and follow-up
• Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions
• Communicate clearly when information is incomplete or additional details are required
• Provide backup support across product categories during peak periods or coverage gaps, as needed
• Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency
• Coordinate with vendors and internal teams to resolve issues efficiently
• Communicate transparently with clients regarding timelines, changes, and order status

Requirements

• Experience in a customer facing sales or consulting role within building materials, home products, or a related industry
• Strong technical aptitude and ability to interpret product specifications and documentation
• Excellent communication and organizational skills
• High attention to detail and commitment to accuracy
• Comfortable working in a fast paced, consultative showroom environment
• Willingness to deepen expertise in assigned categories and support others as needed

Skills

• Product expertise
• Consultative selling
• Operational precision
• Client engagement
• Active listening
• Thoughtful questioning
• Product guidance
• Quoting
• Estimating
• Technical documentation interpretation
• Vendor relations
• Cross-functional collaboration
• Problem-solving
• Issue resolution
• Communication
• Organization
• Attention to detail

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

About the Company

• At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

Equal Opportunity

• Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.