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About the Role

Provide 2nd level support for Corporate systems and workflows, focusing on CT but collaborating with FCM support. Act as a subject matter expert, troubleshoot issues, and coordinate with global teams. This role requires strong communication, business acumen, and experience with front-end applications like Amadeus. This is a fixed-term contract position.

Responsibilities

• Provide 2nd level support for Corporate systems and workflows (Online/Offline).
• Support CT processes and collaborate with FCM support analysts.
• Troubleshoot system and workflow issues.
• Act as a subject matter expert in the field.
• Coordinate with global teams.
• Work with multiple stakeholders at all company levels.
• Lead support efforts across multiple products and systems.
• Liaise with developers to fix issues.

Requirements

• Minimum 12 months experience at Flight Centre or 2 years external business travel experience.
• Comprehensive knowledge of GDS and processes.
• Experience in a commercial or business environment.
• Proven success in previous roles.
• Excellent communication skills, both verbal and written.
• Ability to communicate effectively with customers and staff at all levels.
• Naturally perceptive with good judgment and understanding of requirements.
• Demonstrated business acumen.
• Ability to contribute to and understand the business plan.
• Knowledge of various support methods and solutions.
• Attention to detail for triage, troubleshooting, and testing.
• Ability to understand business needs and tailor advice/training.
• Motivated and focused to achieve goals.
• Flexible and adaptable to changing business priorities.
• Willingness to perform ad-hoc duties requiring flexibility in working hours and location.

Skills

• Front-end application support (e.g., Amadeus).
• Troubleshooting.
• Communication.
• Business acumen.
• GDS knowledge.
• Online Booking Tool knowledge.
• Stakeholder management.
• Triage.
• Testing.

Location

• Remote
• Office

Work Type

• Fixed term contract
• Hybrid

Experience Level

• Minimum 12 months experience at Flight Centre or 2 years external business travel experience.

Benefits

• Flexible/hybrid working model.
• Discounted travel for family and friends.
• Access to industry rates and discounts.
• Career progression opportunities.
• Access to training and support.
• Fun culture with industry-renowned social events.
• Active Hour for well-being.
• Bronze-level health cash plan (dentistry, optical, chiropractic).
• Company-matched charitable giving.
• Excellent pension scheme.

About the Company

• Flight Centre Travel Group's number one philosophy is 'Our people'.
• Provides an environment with equality of respect, dignity, and opportunity for all employees.
• Values an inclusive and supportive workplace that reflects the diversity of society.
• Operates a global brand network spanning 30+ brands and 20+ countries.

Equal Opportunity

• Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
• We value an inclusive and supportive workplace which reflects the diversity of our society.
• We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.