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About the Role

As a Store Manager at SEPHORA UK, you will play a central role in bringing our bold, inclusive, and innovative spirit to life. You will lead the store with passion and precision, driving commercial performance, elevating the customer experience, and inspiring a high-performing team to deliver world-class service. You will set the tone for excellence across every part of the store, ensuring presentation, operations, and service reflect the creativity and energy of one of the world's most loved beauty brands. With strong business acumen and a talent for developing others, you will unlock the full potential of your leadership team while driving both short- and long-term growth.

Responsibilities

Lead the store across strategy, service, people, and operations.
Provide strategic insight to the Regional Retail Manager through market analysis, competitor reviews, and identifying opportunities for business growth.
Motivate, coach, and develop the management team through regular feedback, recognition, and personalized development plans.
Develop short- and long-term plans to maximize sales and elevate store performance.
Use customer insights and local trends to inform product recommendations, stock decisions, and in-store opportunities.
Ensure exceptional client experience through SEPHORA Attitude behaviours, supporting the team with live coaching and service elevation.
Lead sales performance by monitoring KPIs, analyzing results, and implementing action plans to exceed commercial targets.
Ensure operational excellence across all areas including cash handling, stock management, replenishment, and visual merchandising, ensuring high standards and seamless execution.
Create a safe, organized, and compliant store environment, upholding company policies, health and safety measures, and loss-prevention practices.
Partner with Supervisors to align on service, promotions, and performance goals across departments.
Drive accountability for results across all categories, including exclusive brands and Sephora Collection.
Lead communication of business priorities, ensuring the whole team understands strategy, goals, and expectations.
Manage team scheduling and annual leave effectively to maintain strong floor coverage aligned with store needs.
Partner with the Recruitment team to attract and hire exceptional talent for your store.

Requirements

Proven experience leading high-performing retail teams, with strong commercial and operational capability.
Willingness to develop a deep understanding of SEPHORA product categories and exceptional customer experience standards.
Strong digital and analytical skills to interpret sales data and drive informed decision-making.
Passion for coaching, mentoring, and developing people to support long-term growth and performance.
Expertise in operational excellence including stock, cash, compliance, and store presentation.
A leadership style aligned with SEPHORA’s values: inclusive, creative, empowering, and customer-obsessed.

Skills

Market analysis
Competitor reviews
Business growth identification
Team motivation
Coaching
Team development
Sales maximization
Customer insights utilization
Product recommendation
Stock management
Client experience enhancement
KPI monitoring
Action plan implementation
Operational excellence
Cash handling
Replenishment
Visual merchandising
Compliance management
Health and safety
Loss prevention
Performance goal alignment
Results accountability
Business priority communication
Team scheduling
Talent acquisition

Location

Work Type

Full-time

Experience Level

Managerial experience
Retail leadership experience

Salary/Compensations

Competitive pay that grows with you
Annual salary reviews based on performance and company results

Benefits

SEPHORA University training (product, customer care, development)
Allowances (shoes, lunch, etc.)
Competitive pay
Performance-based commission
Generous employee discount
Paid day off on birthday
Perks and wellbeing platform access
Generous holiday allowance
Option to buy extra holiday days

About the Company

At SEPHORA UK, beauty is who we are, embodying freedom of expression, discovery, and belonging.
From our beginnings in France in 1969, we have pushed boundaries through creativity, innovation, and inclusivity.
We are part of the LVMH family.
We offer nearly 500 iconic brands and our own SEPHORA Collection.
We are redefining the future of prestige beauty and expanding across the UK.
We are looking for individuals passionate about immersive retail experiences in the dynamic beauty market.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.