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Tailor your resume to this Beauty Advisor (Client Experience & Operations) - Brent Cross, London role.

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About the Role

As a Beauty Advisor, you will be at the heart of the SEPHORA customer experience, bringing your passion for beauty to customers by offering personalized advice, exceptional service, and a warm, welcoming environment. You will play a key role in delivering the world-class experience SEPHORA is known for, whether helping customers discover new products or supporting daily store operations. This role is ideal for individuals who thrive in a fast-paced retail environment, love connecting with people, enjoy staying ahead of beauty trends, and want to contribute to a values-driven and inclusive environment.

Responsibilities

• Educate customers on application techniques, routines, and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches, and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare, and fragrance.
• Drive sales by proactively connecting with customers, upselling, and promoting Sephora services and the loyalty program.
• Process transactions accurately and maintain a tidy, well-organized cash area.
• Receive, check, and organize deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organizing, and preparing stock (where applicable).

Requirements

• Experience in retail, customer service, or store operations (cash & stock).
• Strong passion for makeup, skincare, and fragrance - product knowledge and application technique experience would be highly beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organizational skills and high attention to detail.
• Ability to lift/carry boxes, stand for extended periods, and perform physical tasks.
• A proven track record of delivering exceptional service and personalized recommendations.
• A target-driven mindset with a desire to exceed expectations.
• Ability to multitask, prioritize, and thrive in a dynamic, fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Skills

• Makeup application techniques
• Skincare routines
• Fragrance knowledge
• Customer service
• Sales
• Visual merchandising
• Inventory management
• Cash handling
• Team collaboration

Location

• UK

Work Type

• Full-time
• Retail

Experience Level

• Entry-level
• Experienced

Salary/Compensations

• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance-based commission tied to collective store success.

Benefits

• SEPHORA University - receive industry-leading product, customer care and development training.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you.
• Performance-based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday.
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.

About the Company

• At SEPHORA UK, beauty is who we are, embodying the freedom to express yourself, the thrill of discovery, and the power of belonging to a community that celebrates every identity.
• From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
• Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
• If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

Equal Opportunity

• SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.