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About the Role

As a Department Manager (Supervisor) at SEPHORA UK, you will play a key role in shaping an exceptional customer experience while leading and inspiring a team of passionate Beauty Advisors. You will elevate daily store activities, including service, sales, artistry, cash, and stock excellence, ensuring every moment reflects SEPHORA's creativity, inclusivity, and bold spirit. This role is ideal for individuals energized by developing others, delivering unforgettable customer experiences, and driving strong commercial results in a fast-paced, dynamic retail environment.

Responsibilities

Lead, coach, and inspire the team to deliver exceptional service, personalized advice, and a seamless in-store experience.
Enable ongoing training and development in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviors.
Set clear goals, support performance, and create personalized development plans for team members.
Manage day-to-day employee relations needs, including attendance, performance, and conduct.
Drive commercial performance by monitoring KPIs, analyzing trends, and leading the team to meet sales targets.
Lead Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards.
Oversee stock and cash operations, including deliveries, replenishment, audits, loss prevention, and cash handling.
Maintain high operational standards across the stockroom, sales floor, cash area, and service zones.
Support visual merchandising updates, seasonal moments, and brand activations.
Resolve customer queries and concerns promptly and professionally.
Assist with new store opening activities such as unboxing, organizing, and preparing stock.

Requirements

Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.
Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalized experiences.
A commercial mindset with experience driving sales performance and achieving targets.
Strong organization and time-management skills, with the ability to balance multiple priorities.
Experience managing ER processes such as attendance, performance concerns, and disciplinary steps.
Comfort using in-store technology to enhance customer experience and operational efficiency.
Flexibility to work evenings, weekends, and holiday periods as needed.

Skills

Leadership
Coaching
Customer Service
Sales Performance
Stock Management
Cash Handling
Visual Merchandising
Communication
Time Management
Employee Relations Management
In-store Technology Usage

Location

Work Type

Full-time
Retail

Experience Level

Leadership role experience

Salary/Compensations

Competitive pay that grows with you
Performance-based commission tied to collective store success

Benefits

SEPHORA University training
Allowances (shoes, lunch, etc.)
Competitive pay with annual salary reviews
Performance-based commission
Generous employee discount
Paid day off on your birthday
Perks and wellbeing platform access
Generous holiday allowance with option to buy extra days

About the Company

At SEPHORA UK, beauty is who we are, embodying freedom of expression, discovery, and belonging.
From our beginnings in France in 1969, we have pushed boundaries through creativity, innovation, and inclusivity.
We offer nearly 500 iconic brands and our own SEPHORA Collection, redefining the future of prestige beauty.
We are undergoing a bold expansion across the UK.
We are one of the world’s most dynamic beauty markets.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.