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About the Role

As part of the FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers, ensuring their needs are understood and requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Responsibilities

Serve customers promptly and professionally, ensuring their needs are fully understood
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Identify and maximise cross‑sell opportunities to strengthen customer relationships
Track, control, and influence sales activities to achieve predetermined sales targets
Track, control, and influence service activities to improve service efficiencies
Provide efficient administration through careful planning, accurate reporting, and timely information updates
Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
Produce accurate and reliable sales and service statistics for management and decision‑making
Comply with governance, legislative, and audit requirements
Uphold FNB’s Golden Rules processes and procedures consistently
Take accountability for self‑development and continuously grow personal capability

Requirements

1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service
Customer‑centric with a passion for delivering exceptional experiences
Motivated by achieving performance targets
Organised and detail‑driven with strong follow‑through
Ethical, compliant, and aligned to governance requirements
A strong team player who builds positive working relationships
Proactive in your learning and personal development

Location

East London
Matatiele
Aliwal North
Sterkspruit

Work Type

Part-Time

Experience Level

1-3 years

Education Level

Grade 12/ NQF Level 4
NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

About the Company

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

Equal Opportunity

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.