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About the Role

The Identity and Access Management (IAM) Engineer provides operational and consultative support for the University's IAM services. This role focuses on configuration, troubleshooting, service reliability, and automation for authentication, authorization, and security technologies, rather than custom software development.

Responsibilities

• Provide day-to-day operational support for IAM services including MFA, access provisioning, authentication, and authorization.
• Troubleshoot access, login, certificate, and provisioning issues in coordination with support teams and stakeholders.
• Configure and maintain IAM services, security controls, role-based access, and PKI-related services.
• Support Linux-based IAM service hosts and cloud-hosted components through patching, maintenance, and monitoring.
• Develop scripts, reports, and automation to improve operational efficiency and service reliability.
• Provide secondary support for SSO and federation technologies including SAML, OAuth, and OIDC.
• Participate in a shared on-call rotation for critical IAM services.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years of related experience in identity and access management, information security, systems administration, or application support.
• Experience supporting production systems and troubleshooting complex technical issues.
• Ability to work independently with limited supervision.
• Strong communication skills for technical and non-technical stakeholders.
• Background check required upon conditional offer.

Skills

• Identity and Access Management (IAM)
• Multifactor Authentication (MFA)
• Public Key Infrastructure (PKI)
• SSL/TLS certificate operations
• Linux system administration
• Scripting and automation
• SAML
• OAuth
• OIDC

Location

• Philadelphia, Pennsylvania

Work Type

• Full-time

Experience Level

• 2-3 years of related experience

Education Level

• Bachelor's degree

Salary/Compensations

• $71,733.00 - $90,000.00

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance
• Flexible spending accounts
• Tuition assistance for employees, spouses, and dependent children
• Generous retirement plans with investment options through TIAA and Vanguard
• Substantial paid time off
• Long-term care insurance
• Wellness and work-life balance programs
• Professional and personal development resources
• Access to University libraries, athletic facilities, and cultural venues
• Discounts on goods and services
• Flexible work options
• Home ownership assistance for West Philadelphia residents
• Adoption assistance

About the Company

• The University of Pennsylvania is a world-renowned Ivy League institution and the largest private employer in Philadelphia.
• Information Systems & Computing (ISC) is the central IT organization providing core infrastructure and enterprise services for the University.

Equal Opportunity

• The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin, citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.