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About the Role

We are hiring a senior technical writer to own release notes, user guides, help center, support, and enablement content for the most complex features across the Nuix Neo platform and apps. Your work will be measured in outcomes like fewer support tickets, faster resolutions, higher AI answer accuracy, and customers who can help themselves. This is an AI-native role where you will use AI daily to draft, edit, and scale content, structure content for AI support agents, and build AI-assisted workflows.

Responsibilities

Own the help center, including planning, writing, and maintaining help center articles, troubleshooting guides, and how-to content for complex platform features.
Write clear and accurate release notes and keep user guides current.
Produce internal knowledge articles, runbooks, and enablement material for support engineers, customer success, and partners.
Use AI tools throughout your workflow for drafting, restructuring, and summarizing content, while ensuring accuracy, voice, and technical correctness.
Structure content, taxonomy, and metadata so AI support agents and retrieval systems can answer accurately.
Set up and improve AI documentation workflows, including docs-as-code publishing, AI-assisted review, and content-gap detection.
Partner with product managers, engineers, and support leads to extract feature information and translate technical details into user-friendly content.
Treat documentation as a product with measurable results, tracking ticket deflection, article performance, search success, and AI-agent answer quality, and using data to inform content decisions.

Requirements

5–8 years of experience working with complex enterprise software, either as a technical writer or in engineering, product management, or support roles with a strong writing record.
Demonstrated, hands-on use of AI in your writing practice, showing how AI has improved throughput and quality.
Experience structuring knowledge bases for AI consumption or self-service deflection.
Docs-as-code fluency, including Markdown, Git, static site generators or modern KB platforms, and comfort working in engineering workflows.
Strong information architecture skills, including taxonomy, content models, structured authoring, and single-sourcing.
The ability to learn difficult domains quickly and interview subject-matter experts effectively.
An outcome mindset, judging work by user success.
A love and knack for language, with the ability to express complex ideas in simple, precise prose.

Skills

Technical writing
Release notes
User guides
Help center content
Support documentation
Enablement content
AI tools (Claude, GPT, Copilot)
AI content structuring
AI documentation workflows
Docs-as-code
Markdown
Git
Static site generators
Knowledge base platforms
Information architecture
Taxonomy
Content models
Structured authoring
Single-sourcing
Domain learning
Subject-matter expert interviewing
Outcome mindset
Plain language
Precise prose
eDiscovery (desired)
Digital forensics (desired)
Data privacy (desired)
Cyber security (desired)
API documentation (desired)
Developer documentation (desired)
Prompt libraries (desired)
AI style-checking (desired)
Automated content QA (desired)
RoboHelp (desired)
Translation management tools (desired)
Customer success background (desired)

Location

Sydney

Work Type

Hybrid

Experience Level

Senior

About the Company

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities.
Nuix Vision: Finding Truth in a Digital World.
Nuix Mission Statement: Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values: TAKE OWNERSHIP, RESILIENT, UNAFRAID, TEAM NUIX, HERO OUR CUSTOMERS.
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

Equal Opportunity

Nuix is an equal opportunities employer.
Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.
We strive to make any required adjustments where possible to make the process fair and equitable for everyone.
If you need any accommodations throughout the interview process, please note this in your job application.
Nuix is an Equal Opportunity Employer