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About the Role

The Design Lead will own one of our key system product experiences end-to-end, helping to manage the team's daily operations. This player-coach role involves carrying a major surface, setting the craft standard, and partnering with the Design Director to shape the team and its culture. The role holder will maintain a strategic view of the design estate, ensuring coherence across projects, and championing a new AI-first approach supported by a robust design system and coding agents.

Responsibilities

• Own a key product experience end-to-end, from research and stakeholder management through to design.
• Manage feedback handling, testing, and deployment handover for the owned product experience.
• Lead discovery by framing problems, planning research, and translating insights into a clear point of view that influences the roadmap.
• Maintain a high craft and quality bar from concept to production-ready, accessible, and clinically safe design.
• Manage the team's operating rhythm, including prioritization and planning, to ensure on-time delivery.
• Run critiques, design reviews, and handovers while maintaining quality standards.
• Assist in allocating work across the team, considering capacity, skills, and growth opportunities.
• Maintain a strategic view of the design estate, identifying overlaps, gaps, and dependencies across various areas.
• Guide designers through their projects, unblocking them and enhancing their thinking and output.
• Partner with the Design Director to develop and nurture team members, support their growth, and build healthy team dynamics.
• Provide clear, kind, and specific feedback, modeling desired behaviors.
• Help establish standards and practices to improve team performance over time.
• Champion a new AI-first way of working grounded in a robust design system and coding agents.
• Support the Design System Lead, providing authority and backing.
• Collaborate with product, engineering, clinical, operations, and commercial stakeholders to align on goals, scope, and trade-offs.
• Contribute to proposition and product strategy, influencing not only the design but also the product's direction and purpose.

Requirements

• Substantial product design experience, including full ownership of a complex product surface shipped to production.
• Experience in multi-market, ambiguous, fast-moving product environments; healthcare, regulated, or operationally heavy domains are a plus.
• Proven ability in leading and developing people.
• Excellent stakeholder management skills, with the ability to influence, challenge, and secure buy-in across disciplines and seniority levels.
• Strong systems thinking, with the ability to design fluently within a mature design system and champion it.
• A track record of raising craft and quality across a team, and mentoring or guiding other designers.
• Comfort operating in ambiguous, fast-moving, multi-market environments.
• Hands-on fluency with modern design tooling and an appetite for AI-assisted and code-aware workflows.
• Strong design-system fluency and the ability to design consistently within it.
• Fluent command of English is essential.

Skills

• Product Design
• Stakeholder Management
• Systems Thinking
• Design Systems
• Mentoring
• AI-assisted Workflows
• Code-aware Workflows
• Figma
• Qare design system
• AI prototyping tools
• Coding agents
• Jira
• Linear
• Notion

Location

• Paris

Work Type

• Hybrid
• Fixed-term contract

Experience Level

• Lead

Benefits

• Full induction training programme
• Opportunity to work as part of an experienced, passionate, supportive, diverse and dynamic team
• 25 days leave
• Bank Holidays and birthday off as leave
• Regular 1-2-1s with line manager
• 24/7 on-call staff support
• Auto-enrolment pension scheme
• Health Scheme
• Employee Assistance Programme
• Life Insurance Scheme

About the Company

• HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year.
• We have built a seamless digital clinic that brings body and mind together.
• We are a high-growth, capital-backed business with a sophisticated scale strategy.
• Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.
• We are creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health.
• We are recognised as a [certification/award missing] which reflects our commitment to creating a supportive and engaging culture.
• We have been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list.
• We are committed to achieving excellence in the delivery of person-centred care, investing in people, resources and technology to continuously improve the quality of its services and organisational culture.

Equal Opportunity

• In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds.
• We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.
• We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
• We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs.
• Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us.