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About the Role

Nuix is seeking a Design Manager to lead its design practice, establish global design standards, and shape end-to-end customer experiences for complex B2B products. This player-coach role involves growing and coaching the design team while actively participating in rapid prototyping and customer testing.

Responsibilities

• Lead, coach, and grow the design team, fostering a culture of customer centricity, craft, ownership, and psychological safety.
• Develop each designer through critique, feedback, and stretch opportunities.
• Set and maintain the quality bar for design as the team and portfolio scale.
• Direct external UX partners/agency to accelerate design uplift, setting scope, standards, and quality expectations.
• Own the transition of design practices, systems, and standards in-house.
• Manage the blend of internal and external capacity across competing priorities.
• Own the end-to-end customer experience across complex B2B products, including journeys, service touchpoints, and workflows.
• Run continuous discovery through user interviews, usability testing, and competitive analysis, utilizing AI-assisted synthesis.
• Engage deeply with key enterprise customers, advisory boards, and partners to inform design decisions.
• Integrate accessibility (WCAG compliance) into the design process from the outset.
• Establish global design patterns, guardrails, and frameworks for consistent experiences across squads, products, and regions.
• Build and maintain a shared design system treated as a product.
• Define and scale the design practice's ways of working, including an AI-native process.
• Maintain a shared insight repository to compound research across the portfolio.

Requirements

• Proven design leadership experience (Head of Design, Design Manager, Principal or Lead level) with a track record of building, coaching, and developing design teams.
• Experience and service design strength in complex B2B software, covering the full product lifecycle from research to shipped product.
• A track record of establishing scalable patterns and practices, including design systems, guardrails, and ways of working adopted across multiple teams.
• Experience directing or working alongside external design partners/agencies, including transitioning capability in-house.
• Proficiency in AI-native workflows, using AI tools daily for prototyping and research synthesis.
• Research fluency, including planning research programs, conducting interviews, synthesizing findings, and presenting insights.
• Exceptional communication and stakeholder management skills, translating design and research into audience-specific language.
• Experience in a consultancy or agency environment working across multiple clients (Desired).
• Experience designing AI products and features (Desired).
• Comfort in developer-adjacent workflows, including design tokens, artifacts in repos, and design-to-code tooling (Desired).

Skills

• Design Leadership
• Team Coaching
• Customer Centricity
• Design Critique
• Quality Assurance
• UX Partner Management
• Customer Experience Design
• Service Design
• Continuous Discovery
• User Interviews
• Usability Testing
• Competitive Analysis
• AI-Assisted Synthesis
• Accessibility (WCAG)
• Design Systems
• AI-Native Workflows
• Prototyping
• Research Synthesis
• Stakeholder Management
• Communication

Location

• Sydney, Australia

Work Type

• Hybrid

Experience Level

• Manager
• Lead
• Principal

About the Company

• Nuix is on a mission to be a Force For Good through its People, Products and Purpose.
• The company develops solutions that help top companies, governments, and agencies find truth and combat illegal activities.
• Nuix is undergoing a transformation, aligning its strengths with its ambitions.
• Nuix's vision is 'Finding Truth in a Digital World'.
• Nuix's mission is to create innovative software that empowers organizations to find truth from data.
• Nuix values include TAKE OWNERSHIP, RESILIENT, UNAFRAID, TEAM NUIX, and HERO OUR CUSTOMERS.

Equal Opportunity

• Nuix is an equal opportunities employer.
• Nuix welcomes all applications and is a flexible employer.
• Nuix strives to make required adjustments to ensure the process is fair and equitable.
• If accommodations are needed throughout the interview process, candidates should note this in their job application.