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About the Role

We are seeking a hands-on Head of IT and Systems to manage the reliability, security, and scalability of our internal technology. This role balances strategic planning with direct technical execution, including device management, infrastructure projects, and vendor oversight as we scale.

Responsibilities

• Manage end-user device fleets across Mac and Windows environments using MDM platforms.
• Lead complex systems projects such as Google Workspace migrations and restructures.
• Oversee MSP and technology partner relationships, ensuring service quality and SLA compliance.
• Administer core business systems including identity management, SaaS applications, and security tooling.
• Maintain IT security fundamentals such as patching, access controls, and conditional access policies.
• Collaborate on security and compliance frameworks like Cyber Essentials, GDPR, and ISO 27001.
• Develop business continuity and disaster recovery plans for core systems.
• Manage onboarding and offboarding processes for new employees.
• Build scalable IT processes and documentation to transition from reactive support to proactive infrastructure.
• Serve as the senior escalation point for IT issues.
• Manage the IT budget, procurement, and vendor contract negotiations.
• Define and report on IT KPIs and SLAs.
• Oversee office IT, network infrastructure, and meeting room AV setups.

Requirements

• Proven experience managing Apple/Mac fleets using MDM solutions like Kandji or Jamf.
• Strong hands-on experience with the Windows/Microsoft ecosystem, including Entra ID and Intune.
• Direct experience leading Google Workspace migrations or major administrative projects.
• Experience managing MSP or outsourced IT support relationships.
• Solid background in general systems administration, networking, and endpoint security.
• Comfortable working in a hands-on capacity within a fast-moving team.
• Experience working in a scaling business environment.
• Strong communication skills for explaining technical issues to non-technical stakeholders.
• Pragmatic, ownership-driven mindset.
• Working knowledge of security and compliance frameworks like Cyber Essentials and GDPR.
• Experience developing backup strategies and disaster recovery plans.

Skills

• Apple/Mac Device Management
• Windows/Microsoft Ecosystem
• Google Workspace Administration
• MSP/Vendor Management
• Systems Administration
• Identity and Access Management
• IT Security and Compliance
• Disaster Recovery Planning
• Budgeting and Procurement
• IT Infrastructure Management

Location

• London, UK

Work Type

• Permanent
• Hybrid
• 2 days per week in office

Salary/Compensations

• £80k-100k

Benefits

• 25 days holiday plus bank holidays and birthday
• Hybrid working model
• Free boiler and home emergency cover
• 40% discount on services for friends and family
• Discounted gym membership
• Free fitness, wellness, and nutrition apps
• £300 home office allowance
• Mental health and wellbeing support via Oliva
• Menopause support from Stella
• Cycle to work scheme
• Regular team socials

About the Company

• Founded in 2015, Hometree is a fast-growing challenger in the UK home services market.
• Services include home cover, renewable installations, and financing.
• Currently expanding through the acquisition of OVO Energy's Home Services division.
• Third-largest home cover provider in the UK with over 500k homes covered.
• Team of over 550 employees.

Equal Opportunity

• Hometree is committed to creating an inclusive and representative environment and does not discriminate in the hiring process or conditions of employment.