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About the Role
NYC Aging seeks a dynamic, strategic, and results-driven Chief Quality Officer to ensure the agency continually improves the efficiency of services offered to New York City older adults. This cabinet member will serve as a trusted advisor to the Commissioner, managing risk and compliance, and driving operational excellence.
Responsibilities
- Provide leadership in establishing and maintaining a robust quality management framework.
- Collaborate with senior leadership and teams to embed quality standards into daily operations.
- Promote a culture of accountability, transparency, and continuous improvement throughout the agency.
- Analyze workflows, identify and reduce inefficiencies to assist the delivery of enhanced client outcomes.
- Develop and oversee measurement tools, evaluation methods, and reporting mechanisms to assess program effectiveness.
- Establish and monitor performance indicators to track process improvements and outcomes.
- Leverage data and performance metrics to inform decision-making and assess the impact of process improvements.
- Assist senior leadership in audits, inspections, and external reviews by staying informed of evolving regulations.
- Assist in corrective action plans, including tracking and monitoring of items for completion.
- Lead and support agency efforts to maintain compliance with all applicable regulatory and oversight requirements.
- Monitor and interpret evolving regulations to ensure timely communication and implementation across the agency.
- Serve as a trusted advisor to the Commissioner and Cabinet.
- Translate quality metrics into strategic insights.
- Assess current organizational performance, potential quality risks and opportunities for improvement across the agency.
- Provide leadership to support the transformation of organizational culture to promote shared accountability.
- Lead initiatives that promote a culture of quality, accountability, collaboration and continuous improvement throughout the agency.
- Establish and communicate clear expectations for individual and team performance related to quality outcomes.
Requirements
- A baccalaureate degree from an accredited college and four (4) years of satisfactory, full-time experience directing a large organizational segment or directing and controlling several small organizational segments, or performing a combination of these duties, of which at least 18 months shall have been in an administrative, managerial or executive capacity, or in supervision of professional personnel working in any of the abovementioned areas.
- Education and/or experience equivalent to the above.
- All candidates must possess 18 months of administrative, managerial, executive or supervisory experience.
Skills
- Quality Management Systems
- Process Improvement
- Regulatory Compliance
- Data Analysis
- Performance Metrics
- Risk Management
- Operational Excellence
- Strategic Planning
- Leadership
- Collaboration
- Communication
Location
- New York City
Work Type
- Full-time
Experience Level
- Managerial
- Executive
- Supervisory
Education Level
- Baccalaureate degree
Salary/Compensations
- USD 190000 - USD 200000
About the Company
- With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.